Quality of care is actually 5 stars, however I preferred regular contact from front-line staff, or a supervisor of front-line staff, about how my loved one was doing. This is important so I could answer any questions they had and give guidance when needed.There was much flexibility in their care, which we liked. Thank you.
April 2022
My sister an I met with Nick, the sales rep for Brightstar. We were so impressed! They got us a caregiver within 2 weeks. Unfortunately she had a family emergency in Illinois and she was no longer available. Unfortunately, the communication and service from the office was at best spotty from then on out. They said they sent people 2 times and 2 times these people didn't show up and I had to call the office to find out what was going on. Once they sent someone and they didn't tell me who and if they were sending anyone for that day so I was not at all prepared for anyone to arrive. I was truly confused so I turned that person away. They understood I needed a... read full review
April 2022
BrightStar Care provides excellent home care services to clients around the Greater Lansing Area. As a nurse in the hospital I, and many of my colleagues, have referred our patients to them with great success once they discharge home. They are very timely in their responses to our calls/emails and have always been very professional to deal with. I would recommend BrightStar Care of East Lansing to other families looking for additional assistance in the home for their loved ones.
Quality of care is actually 5 stars, however I preferred regular contact from front-line staff, or a supervisor of front-line staff, about how my loved one was doing. This is important so I could answer any questions they had and give guidance when needed.There was much flexibility in their care, which we liked. Thank you.
My sister an I met with Nick, the sales rep for Brightstar. We were so impressed! They got us a caregiver within 2 weeks. Unfortunately she had a family emergency in Illinois and she was no longer available. Unfortunately, the communication and service from the office was at best spotty from then on out. They said they sent people 2 times and 2 times these people didn't show up and I had to call the office to find out what was going on. Once they sent someone and they didn't tell me who and if they were sending anyone for that day so I was not at all prepared for anyone to arrive. I was truly confused so I turned that person away. They understood I needed a... read full review
BrightStar Care provides excellent home care services to clients around the Greater Lansing Area. As a nurse in the hospital I, and many of my colleagues, have referred our patients to them with great success once they discharge home. They are very timely in their responses to our calls/emails and have always been very professional to deal with. I would recommend BrightStar Care of East Lansing to other families looking for additional assistance in the home for their loved ones.