amazing company , Chad was my sale and come on did a great job on my house . he was fast and great with communication ,keeping me up to date on the progress did a great job working with my insurance company and keeping it moving along I would recommend them to anybody
Danielle Laderoot
About 911 Restoration of Grand Rapids
911 Restoration of Grand Rapids is a trusted water damage cleanup and restoration company that also offers mold removal, fire and smoke damage restoration, and reconstruction services. They are available 24/7 and can respond within 45 minutes to emergencies. The company strictly follows CDC and EPA protocols for disinfection and sanitization, ensuring safe and reliable service during the coronavirus pandemic.
Customers have shared positive experiences, especially during urgent situations like flooded basements caused by pipe bursts. The team, including a dedicated technician named Joe, arrived promptly—sometimes even before other companies responded—and explained the process clearly. They provided helpful advice about additional services and insurance claims, making a stressful situation easier to manage. Chad, the main point of contact, was praised for his thoroughness, daily check-ins, and professionalism, ensuring everything dried properly and that customers felt supported throughout the process.
Overall, 911 Restoration of Grand Rapids is known for its quick response, professionalism, and high-quality service. Their focus on communication, adherence to safety protocols, and customer care make them a reliable choice for water damage cleanup and restoration needs.
Reviews
Chad and his team responded very quickly to our request for service. They came out the same day to assess what was needed and got started the very next morning to get everything cleaned up and ready for restoration. We were very happy with their service and results!
Joe and his team made a hard situation so much easier. They were able to get to our home the same day as a major plumbing issue that caused a lot of water damage. That same day, they got everything cleaned up and started the remediation process. They’ve been incredibly thorough answering all of our questions and work directly with our insurance which is very helpful to have one less thing on your plate when dealing with something like this. I cannot recommend them enough!
Photos
Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Good to know
- on-site services
Location
7042 Dogwood Ct, Jenison, MI 49428
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