Elara Caring

Aug 2024

Elara does not care. A home health aide text me a rude message about her losing out on an hour pay as my mother's hospice aide was going to be arriving a half hour early. The aide chose to leave before the hospice aide had arrived so she lost an hour due to her own choice. I understand people count on their ours and we definitely could have worked something out. Until I received a phone call from my mother and the hospice aide stating that the elara aide confronted my mother and was very rude to her and told my mother she wasted her time. When I went to the office they acted concerned. With proof of the message they still allow this person to work. If this person can...read full review

May 2024

I had problems from the very beginning with this service. The caregivers are not trained at all other than some videos. The behavior of their caregivers is downright unbelievable, ex, asking to shower, snapping photos for themselves, talking to family and friends while they should have been helping the client. I complained about the inappropriate behavior and ended up with them no longer accepting my calls!! I strongly suggest using a different service provider for your care or family member.

Feb 2024

Elera Caring does NOT even deserve 1 star!!!!! My mother is home on hospice and they have been HORRIBLE! MOST of the nurses are rude and disrespectful, Emma especially!!!!! You would think you would have some good bedside manner for terminal cancer patients. They don't care. The nurse is supposed to check the oxygen tubing weekly. They went MONTHS without checking it. My mom had water in the tube, then she had to call for emergency help because the nurse didn't do her job. Most of the nurses had a condescending tone with my mom. They frequently changed and rescheduled visits. They only came once a week, how hard was that? We finally talked her into switching hospice companies,...read full review