had an inducer motor go out. it was 9 p.m. instead of paying for an unnecessary emergency call, Andy called and we determined the motor would have to be ordered ahead of time. he cared enough to explain and we decided that he should come to replace after he received it. I believe he cares!!
About Aspen One Hour Heating & Air Conditioning
Aspen One Hour Heating & Air Conditioning offers a wide range of products for heating, cooling, and plumbing needs. The company is known for its professional and knowledgeable staff, providing excellent advice and service. Sales representatives are punctual, personable, and thorough in their work. Technicians are skilled in diagnosing and fixing problems quickly, often identifying issues within seconds and completing repairs efficiently. The installers work promptly, and a follow-up service is provided to confirm customer satisfaction. Customers have praised the attention to detail, noting that there was no sign of work being done except for the new Amana HVAC system. The team, including friendly staff members, is recognized for their helpful approach and effective problem-solving. While some customers mention that the price of units can seem high, they appreciate the technicians’ helpfulness and professionalism. Overall, Aspen One Hour Heating & Air Conditioning delivers reliable service, earning high satisfaction from customers who highly recommend the company.
Reviews
Great timely service! Daryl did a great job.
Your AI system is AWFUL, need the ability to speak to an actual person. However, McCully, who came to provide us service/repairs was amazing and we can't thank him enough for his professionalism and kindness!!!
AI System details: we called around 8AM (furnace quit around 2:30 AM according to our smart thermostat) - no problem - they set us up with and emergency appointment for that same "morning" - no time frame.
Called back around 10:30 - AI System gave us a Technician name but could not provide a time frame.
Called back around 11:45 - AI System tells us they have no appointment scheduled at all for us.
2:24 PM - received a call from General Manager - after a few more frustrated calls to stupid AI, posting a FB message to try to figure out how to talk to a person, driving out to their brick & mortar building where no one was and a not so nice message sent via their website.....to be told that hopefully they should be able to get to us today....
3:03 PM McCully - our Furnace HERO arrived and fixed us all up!!!
Photos
Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Good to know
- online estimates
- accepts credit cards
Location
4131 West Michigan Avenue, Jackson, MI 49202
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