Worst patient relations ever and the hospital entities do not communicate with each other. I was referred by a Holland Hospital physician's office within their system to a PT office within the same system for a very real problem. Someone messed up the diagnosis code and so I was billed over $1500. I was given the run around which amounted to 9 months of my advocacy including over 30 phone calls, with both offices saying it was the fault of the other office. I went to Patient Relations for the hospital finally and was told, after a review, that remarkably took only a week or so, that "Holland Hospital has exhausted all efforts to ensure your billing concerns... read full review
September 2023
The ER and pathology departments SERIOUSLY dropped the ball. It has been over a MONTH and I still do not have access to testing results: On 8/26-27/23 I had the worst experience of my life. I suffered a spontaneous miscarriage at home and had to settle for Holland Hospital over U of M (where my OB is based) The nurses were absolutely amazing but the doctors were not. Even though we repeatedly told EVERYONE we delt with that night that we wanted genetic testing done on our baby they still managed to write down that we didn't... Thankfully my OB called their lab just in time to still have this testing be possible. (We THINK) Supposedly our baby was sent to another... read full review
August 2023
This is the best hospital experience I've ever had. went in on a Friday night and they were fast, beyond kind, they hire amazingly well there. Attentive and understanding to situations and so prompt about everything
Worst patient relations ever and the hospital entities do not communicate with each other. I was referred by a Holland Hospital physician's office within their system to a PT office within the same system for a very real problem. Someone messed up the diagnosis code and so I was billed over $1500. I was given the run around which amounted to 9 months of my advocacy including over 30 phone calls, with both offices saying it was the fault of the other office. I went to Patient Relations for the hospital finally and was told, after a review, that remarkably took only a week or so, that "Holland Hospital has exhausted all efforts to ensure your billing concerns... read full review
The ER and pathology departments SERIOUSLY dropped the ball. It has been over a MONTH and I still do not have access to testing results: On 8/26-27/23 I had the worst experience of my life. I suffered a spontaneous miscarriage at home and had to settle for Holland Hospital over U of M (where my OB is based) The nurses were absolutely amazing but the doctors were not. Even though we repeatedly told EVERYONE we delt with that night that we wanted genetic testing done on our baby they still managed to write down that we didn't... Thankfully my OB called their lab just in time to still have this testing be possible. (We THINK) Supposedly our baby was sent to another... read full review
This is the best hospital experience I've ever had. went in on a Friday night and they were fast, beyond kind, they hire amazingly well there. Attentive and understanding to situations and so prompt about everything