About Detroit Metro Mechanical
Detroit Metro Mechanical (DM2) is a reliable and professional business that provides prompt and honest service for heating and cooling needs. Customers appreciate how quickly they respond, often working around the customer's schedule. Whether it's replacing a hot water tank or fixing an air conditioning unit, DM2's team shows expertise and efficiency. One customer needed a new hot water tank on a Sunday evening; DM2 responded immediately, and their technicians arrived early the next morning to complete the job quickly, restoring hot water without hassle. During a very hot week in June, another customer faced a broken AC that couldn't cool the house below 84°. DM2 prioritized this urgent service, arriving that evening with Gavin and James. They diagnosed the issue, determining that the condenser had blown, and provided honest options with clear pricing. They even removed the service call fee when installing a new unit the following morning. The team went above and beyond by rerouting furnace exhaust, repairing piping, and discovering and fixing a gas leak. They followed up to ensure the new system was working well and that the customer was comfortable. Throughout all interactions, DM2’s staff is described as knowledgeable, polite, respectful, prompt, and honest. They take the time to explain each step and provide helpful advice. Overall, DM2 is highly recommended for their trustworthy and thorough service in heating and cooling repairs and installations.
My hot water tank went out, I seen an advertisement about DM2 replacing hot water tanks on their Facebook page, so I gave them a call on a Sunday evening when my tank went. I immediately got a call back from Lucas he said he could have a couple guys out the next morning. Hunter and James showed up and they knew exactly what they were doing! They got the job done fast and I had hot water again! Thanks DM2 Job well done, I would recommend this company!
I'm late writing this review, but was going through photos and came across this one. It was the HOTTEST week in June. I had my AC cranking for days, and couldn't get my house below 84°. I was referred to DM2 and I am so very grateful. They prioritized me as a service call, working with my availability, and came out that evening. Gavin and James spent time troubleshooting and service my AC unit, which was only a few years old, and gave me an honest assessment that my condenser had blown. They reported back to Lucas, who worked with me financially and sent me a quote that evening. They did not try to oversell me, they presented me with options providing pricing for each, and even removed my service call fee with the install of a new unit, which was so considerate. Lucas had a unit for me that night that was promptly installed the next morning! But the saga did not end there - while James and Gavin were here for the install they went above and beyond, rerouting my furnace exhaust, repairing bad piping, and they FOUND AND REPAIRED A GAS LEAK! They followed up that evening, and the next day to ensure the new unit was working well and that I was comfortable. They were all so knowledgable, polite, respectful, prompt, and honest. They truly went above and beyond, and were very patient in explaining each step with me. They provided advice and were truly a pleasure to work with. I cannot be happier and highly recommend DM2.