Front desk was very polite and techs were nice as well. My issue is I had to have them come out 2 times within a week to fix my furnace as it would immediately stop working after their techs left. On the third time they came out, I was livid that this issue was still happening after I already paid them twice to come out and both times the techs just did the exact same thing with cleaning it out. I was pleased that they did not charge me for the third visit as I assumed they recognize this was their mistake and wanted to make up for it. They had to order parts and came back a fourth time to install and was only there about 20 minutes, not even a full hour. When I looked at my invoice after the tech left, I noticed they charged me 2 full hours of labor plus the part, meaning they did end up charging me for their 3rd visit. I called the next day to voice my concerns and they were very rude about the whole situation and would not refund me anything. They did end up fixing my furnace, they just dragged it out over several visits so there's more money in their pockets.
Seth Thomas Sutton
Nov 2024
The “gentlemen” they have answering their phones is a gruff and very rude individual… unfortunately we have to use their services because they are the only ones in our area that service fuel oil furnaces… but I would not recommend H&H to anyone who enjoys to be treated like a human being and not a bother… yet they gladly take your money…
With that said, the service tech that actually came out to the house was a really nice person. He answered all of our questions… he’s not the issue I have - it’s their service manager or owner’s lack of respect for customer service… I don’t need to be talked down to be use of my financial situations…ick
Way to be guys!!!!
Doug Hallock
Aug 2024
don't stand behind warranties. only want to keep charging more $$$. terrible place.
Hannah D.
Oct 2022
I had a new furnace and ac installed. we quickly realized something was wrong and they worked non stop to make sure things were right with no cost to me. very good service, the installers cleaned up everything too. would use again. Hannah
Tsa Tsa G.
Jun 2022
most expensive and they don't do a complete job. I paid for an under sink RO install. I found out after he left that the technician did not attach new line to icemaker. amount to do that is $165 plus $580 seems very high. also it's been a few weeks I'm still waiting to have the pressure in the table put up right.
Cheyanne Marie
Jan 2022
Customer service was great! They pointed me in the right direction to the part I needed and some tips as I was doing the repair myself.
Caleb S.
Oct 2021
If I could give H&H more than 5 stars, I would. I bought my house in June of 2018 and have had to call on several different trades since then. H&H was the first company to do a satisfactory job. After waiting over 7 months for my previous plumber to show up and take care of a relatively short punch list, I decided to call H&H. I called on a Monday and got scheduled in for an 8:00am appointment that Wednesday. I had some pretty specific requests on how I wanted certain things fixed and the plumber took care of everything exactly how I had requested. He even took care of a few things that I hadn't initially discussed with their receptionist. When I got home from work that evening, my house was in immaculate condition with everything looking exactly how I had left it I was expecting the worst but everything was perfect. The quality and attention to detail was twice as good as what I was hoping for. We didn't discuss the cost before hand because the plumbing issues needed to be addressed regardless of the price but the bill was over $300 less than what I had budgeted for. H&H will definitely be my first choice for future renovations and I would gladly recommend them to anyone
Amy H.
Sep 2020
Stopped by to get a part for a shower handle that broke (handle replacement cartridge). They have curbside pickup. Well we knocked on the door for help. The guy that came out one looked annoyed he needed to come out. Two didn't know what the part was we had and asked us what brand name which we didn't know it was old. He said he couldn't go look if we didn't know the brand name. How does a person working at a plumbing place not know a plumbing part. He was anything but helpful and we will never shop there again and will recommend other not either.
Marissa VanSuilichem
Front desk was very polite and techs were nice as well. My issue is I had to have them come out 2 times within a week to fix my furnace as it would immediately stop working after their techs left. On the third time they came out, I was livid that this issue was still happening after I already paid them twice to come out and both times the techs just did the exact same thing with cleaning it out. I was pleased that they did not charge me for the third visit as I assumed they recognize this was their mistake and wanted to make up for it. They had to order parts and came back a fourth time to install and was only there about 20 minutes, not even a full hour. When I looked at my invoice after the tech left, I noticed they charged me 2 full hours of labor plus the part, meaning they did end up charging me for their 3rd visit. I called the next day to voice my concerns and they were very rude about the whole situation and would not refund me anything. They did end up fixing my furnace, they just dragged it out over several visits so there's more money in their pockets.
Seth Thomas Sutton
The “gentlemen” they have answering their phones is a gruff and very rude individual… unfortunately we have to use their services because they are the only ones in our area that service fuel oil furnaces… but I would not recommend H&H to anyone who enjoys to be treated like a human being and not a bother… yet they gladly take your money… With that said, the service tech that actually came out to the house was a really nice person. He answered all of our questions… he’s not the issue I have - it’s their service manager or owner’s lack of respect for customer service… I don’t need to be talked down to be use of my financial situations…ick Way to be guys!!!!
Doug Hallock
don't stand behind warranties. only want to keep charging more $$$. terrible place.
Hannah D.
I had a new furnace and ac installed. we quickly realized something was wrong and they worked non stop to make sure things were right with no cost to me. very good service, the installers cleaned up everything too. would use again. Hannah
Tsa Tsa G.
most expensive and they don't do a complete job. I paid for an under sink RO install. I found out after he left that the technician did not attach new line to icemaker. amount to do that is $165 plus $580 seems very high. also it's been a few weeks I'm still waiting to have the pressure in the table put up right.
Cheyanne Marie
Customer service was great! They pointed me in the right direction to the part I needed and some tips as I was doing the repair myself.
Caleb S.
If I could give H&H more than 5 stars, I would. I bought my house in June of 2018 and have had to call on several different trades since then. H&H was the first company to do a satisfactory job. After waiting over 7 months for my previous plumber to show up and take care of a relatively short punch list, I decided to call H&H. I called on a Monday and got scheduled in for an 8:00am appointment that Wednesday. I had some pretty specific requests on how I wanted certain things fixed and the plumber took care of everything exactly how I had requested. He even took care of a few things that I hadn't initially discussed with their receptionist. When I got home from work that evening, my house was in immaculate condition with everything looking exactly how I had left it I was expecting the worst but everything was perfect. The quality and attention to detail was twice as good as what I was hoping for. We didn't discuss the cost before hand because the plumbing issues needed to be addressed regardless of the price but the bill was over $300 less than what I had budgeted for. H&H will definitely be my first choice for future renovations and I would gladly recommend them to anyone
Amy H.
Stopped by to get a part for a shower handle that broke (handle replacement cartridge). They have curbside pickup. Well we knocked on the door for help. The guy that came out one looked annoyed he needed to come out. Two didn't know what the part was we had and asked us what brand name which we didn't know it was old. He said he couldn't go look if we didn't know the brand name. How does a person working at a plumbing place not know a plumbing part. He was anything but helpful and we will never shop there again and will recommend other not either.