Woodbridge Family Eye Care

I am extremely happy with the care and customer service I received during an inconvenient situation surrounding an issue I experienced with a pair of premium brand prescription sunglasses I purchased through Woodbridge. While wearing the sunglasses, the left lens became detached from the frames, fell to the floor, and cracked. This was distressing since I had only had the sunglasses for 2 months and worn them 4 or 5 times. Since I was near the Woodbridge location, I immediately took the cracked lens and frames to the office. The staff managed everything correctly. They could tell that the frames had never been dropped or abused and contacted the manufacturer attempting to get the situation corrected. Unfortunately, the manufacturer refused to recognize that this issue was a defect. I was asked to leave the glasses so they could work the problem. A few days later, John Schlafley called to tell me that he was working with the manufacturer and assured me that this would be resolved. As expected, the lenses were replaced and thoroughly checked to make sure they were secure in the frames. I cannot thank the staff, Dr. Woodbridge, and John enough for the way they handled this situation and making sure the sunglasses were fixed. They have been nothing less than friendly, courteous, and very professional and I would highly recommend Woodbridge Family Eye Care to anyone looking for, not just glasses, but a relationship with an office and staff that cares about their patients.

Skip the big box optical stores and go here! Dr. Woodbridge is very kind and personable. The staff is friendly and helpful. It's easy to find in Grandville and worth the drive. They take insurance. Put my Rx in my own vintage frames. I was thrilled!!!!

Dr Woodbridge is amazing. She is the first one to get my script right.
Rachel did amazing with guiding me through choosing my new frames.
Thank you Woodbridge Family Eyecare!