About Woodbridge Family Eye Care
Woodbridge Family Eye Care is a well-known optometry practice that consistently provides exceptional care and service. Patients appreciate the friendly, knowledgeable staff and the expertise of Dr. Woodbridge, who takes the time to thoroughly explain each step of the examination and makes sure the experience is comfortable, especially for younger patients. The practice offers a wide selection of products and works closely with insurance providers to meet patients' needs. Customers often mention that they can make same-day appointments online, and everything runs smoothly and timely. The staff is friendly, down-to-earth, and helpful, always willing to go above and beyond to assist, including finding durable glasses for children with special needs. The location is convenient, right behind the Grandville library with a large parking lot, and there is a tasty bakery just a short walk away. Overall, patients leave feeling they have received the best possible care and often rate their experience as a perfect 10 out of 10.
I am extremely happy with the care and customer service I received during an inconvenient situation surrounding an issue I experienced with a pair of premium brand prescription sunglasses I purchased through Woodbridge. While wearing the sunglasses, the left lens became detached from the frames, fell to the floor, and cracked. This was distressing since I had only had the sunglasses for 2 months and worn them 4 or 5 times. Since I was near the Woodbridge location, I immediately took the cracked lens and frames to the office. The staff managed everything correctly. They could tell that the frames had never been dropped or abused and contacted the manufacturer attempting to get the situation corrected. Unfortunately, the manufacturer refused to recognize that this issue was a defect. I was asked to leave the glasses so they could work the problem. A few days later, John Schlafley called to tell me that he was working with the manufacturer and assured me that this would be resolved. As expected, the lenses were replaced and thoroughly checked to make sure they were secure in the frames. I cannot thank the staff, Dr. Woodbridge, and John enough for the way they handled this situation and making sure the sunglasses were fixed. They have been nothing less than friendly, courteous, and very professional and I would highly recommend Woodbridge Family Eye Care to anyone looking for, not just glasses, but a relationship with an office and staff that cares about their patients.