About Hancock Chimney Service
Reviews for Hancock Chimney Service
Write a reviewHours
Monday: 8AM - 4PM
Tuesday: 8AM - 4PM
Wednesday: 8AM - 4PM
Thursday: 8AM - 4PM
Friday: 8AM - 4PM
Saturday: ClosedSunday: Closed
Tips
accepts credit cards
Hancock Chimney Service is a family-owned and operated business that has been providing chimney, fireplace, and masonry services since 1980. The company is recognized for its honesty, quality service, and a strong focus on customer safety. Experienced, certified technicians carry out thorough inspections and offer honest advice, ensuring customers only pay for necessary services. One customer appreciated the careful inspection that identified required follow-ups to maintain chimney safety. Another customer praised the team for their professionalism and timely work, noting that Sam and his trusty companion meticulously reshaped the smoke chamber, achieving a smooth transfer from the upper fire box to the stack flue. They also manage chimney and fireplace needs for restaurants, including cleaning a wood fired pizza oven, where communication and thorough cleaning are highly valued. Clients have remarked that Hancock Chimney Service is thorough, professional, courteous, and timely, often going the extra mile to address questions and explain procedures. The team is dedicated to leaving homes clean and stress-free after each job. Fully licensed and insured, with an A+ rating from the BBB, they have serviced over 15,000 homes, establishing themselves as a trusted choice for chimney and fireplace services.
This was a great company to work with. We had weather delays and they communicated directly with our plumber to coordinate our services. We would 100% use them again in the future.
We had them inspect our chimney and they told us it was good to use, but were not very helpful in showing us how exactly to use it properly even though we made it clear we were new owners. After calling a family member for help we also learned that the damper clamp was installed backward and therefore did not make the chimney ready for use as it was not appropriately balanced to open and close for proper venting. We also asked for a dryer vent cleaning and were told that we should have the venting redone since it was not up to code. This meant it could not be cleaned, so we got that taken off of the invoice. All in all, Hancock was helpful in answering some questions, but the obvious miss of the damper clamp does make me worry about the other parts of our inspection. 3 out of 5 stars.
I had Hancock out to inspect the fireplace on the house I recently purchased. They found some big concerns upon their inspection, so I hired them to conduct the repairs: replacing the fractured clay tile flue with new stainless, pouring a new wash cap, and doing spot masonry repair. Jason and his technician did fantastic work. Jason did an excellent job explaining what they were doing and why. Their reports are thorough: especially with the camera shots of the flue inspection on my old clay tile flue. Their work and professionalism speak for themselves. I would absolutely recommend them for anything fireplace related!