Todd Wenzel Buick GMC of Grand Rapids Service Department

Mar 2024

Incredibly rude customer service. Apparently their online system for reservations doesn't work correctly. It reserves the appointment, but the "Quick Service Consultants" do not get notified. I can handle a system that doesn't work correctly, but DO NOT TREAT THE CUSTOMER LIKE THEY DID SOMETHING WRONG. I got lectured and instructed to call instead of going online. Anyone that's ever tried to call the service department knows that you usually get voicemail hell. If your online system doesn't work, then shut it down or get it fixed. But by god, train your people to be kind or you will lose customers, like you just lost me.

Feb 2024

Just got a car from Todd Wenzel with sales consultant Kayla. It was a pleasant and wonderful experience. She is very professional and helpful. She tries her best to make the customers experience great. During the process, sales manager Heath helped us to solve some paper issues. He takes care of customers. He made me feel I am in good hands. When I need a new car in the future, I would definitely come back to this dealer because how amazing manager Heath and sales Kayla are! I highly recommend this dealership, one of the best dealership experiences!

Nov 2023

Thank you Jeff at Todd Wenzel for changing my key fob battery. You were so kind and efficient. I so appreciate great service and you delivered exactly that today. Your attention to detail and kindness did not go unnoticed. Keep up the great work. Thanks again!!!