Theresa and Alex greeted me when I walked in. I was very concerned about a dress I was supposed to wear to a wedding in a couple days that developed stains from hard water. They were kind and knowledgeable, listened to what happened to the dress, and talked through solutions. I returned in a few days and the stain had successfully been removed - Theresa and Alex were both there again to give me the good news and give my dress back.
Sure, I was pleased that the stain came out, but the customer service was what really exceeded my expectations. They listened to what stained the dress and said knowing “the story” was very crucial in appropriately treating it. They took… read full review
The people at the desk were very friendly. I only had one pair of pants to be cleaned but they treated me as if I had more even when I said that I don’t do a lot of dry cleaning. And they offered free pick up and delivery as well. They will definitely be my go to for dry cleaning.
I have been using Sheldon for my dry cleaning needs for years. On a recent visit, I had a small delicate infant girls dress that needed to be cleaned for storage as a family irreplaceable item. The Sheldon attendant reviewed the item and even noted fragile on the item to notify their team to handle delicately. I was curious on the cost, and she said it would be $7.00. When I picked up my items I was charged $20. They always do a great job and pay close attention to handle unique items with care. There was a different attendant when I picked the item up and just paid the $20, requesting that they make sure to clarify in the future with their team on correct pricing… read full review
Monday 8AM - 6PM
Tuesday 8AM - 6PM
Wednesday 8AM - 6PM
Thursday 8AM - 6PM
Friday 8AM - 6PM
Saturday 9AM - 1PM
Sunday Closed
6755 Cascade Rd SE, Grand Rapids, MI 49546
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