About GRmetro Heating and Cooling
GRmetro Heating and Cooling, established in 2015, offers a range of HVAC services, including air conditioning repair and installation, furnace installation, and indoor air quality solutions. Their team of professionals provides excellent customer service, with responsive office staff and friendly, competent technicians who consistently deliver quality results. Reviews praise their thorough explanations, follow-ups, and willingness to go above and beyond to ensure customer satisfaction. Customers have appreciated their quick response during extreme weather, such as turning on the air conditioning during 90-degree heat when other companies could not. Talon, one of their technicians, was praised for being personable, respectful, and knowledgeable, offering helpful tips to improve efficiency even on systems not being upgraded. The company's professionalism and honesty are highly valued, with technicians like David Batt going above and beyond to fix urgent issues, such as repairing wiring and addressing problems caused by rodents. The knowledgeable and highly qualified technicians take the time to explain everything in detail and provide reasonable solutions, making them a trusted choice for homeowners in the Grand Rapids area. They are highly professional, super friendly, and a company that can be trusted to take care of home needs.
Our furnace died and GRMetro had a technician to our home within and hour of hanging up with the receptionist. We ended up needing replace our furnace and bundled A/C and tankless water heater which were all installed the next day. They left us with space heaters to get us through the night. I camnot say enough nice things about the people, the customer service and the overall experience. Thank you GRMetro team!
GRmetro saved the day and earned a new customer for life! My almost 20 year old furnace was starting to fail. I had three service calls to the other company I'd been using within a two week time frame. I'd been without heat, hundreds of dollars in repairs and it had come to replacement time. The company I'd been using couldn't install a new furnace for 2-3 days! I needed another option...... I could go on and on about my disappointment in the other company. How they treated me after 10+ years as a customer, blah blah, blah..... This is about GRmetro and how they truly delivered what ever customer wants.....a company that excels at what they do, when it really counts,...read full review
Talon was incredible to work with. He was incredibly helpful with tips on ways to improve efficiency, even on other components within my system I wasn’t upgrading at the time. He was personable, respectful, and knowledgeable, and I couldn’t have asked for a better person to receive a quote from.