About GRmetro Heating and Cooling
GRmetro Heating and Cooling, established in 2015, offers a range of HVAC services, including air conditioning repair and installation, furnace installation, and indoor air quality solutions. Their team of professionals provides excellent customer service, with responsive office staff and friendly, competent technicians who consistently deliver quality results. Reviews praise their thorough explanations, follow-ups, and willingness to go above and beyond to ensure customer satisfaction. Customers have appreciated their quick response during extreme weather, such as turning on the air conditioning during 90-degree heat when other companies could not. Talon, one of their technicians, was praised for being personable, respectful, and knowledgeable, offering helpful tips to improve efficiency even on systems not being upgraded. The company's professionalism and honesty are highly valued, with technicians like David Batt going above and beyond to fix urgent issues, such as repairing wiring and addressing problems caused by rodents. The knowledgeable and highly qualified technicians take the time to explain everything in detail and provide reasonable solutions, making them a trusted choice for homeowners in the Grand Rapids area. They are highly professional, super friendly, and a company that can be trusted to take care of home needs.
We couldn’t be happier with our experience with GR Metro. Their team was knowledgeable, courteous, and easy to work with from start to finish. What stood out most was their attention to detail and commitment to doing the job the right way, not just the fast way. They communicated well throughout the process, kept the work area clean, and made sure we were completely satisfied before they left.
It’s clear they take pride in their work and genuinely care about their customers. In a world where good service can be hard to find, GR Metro exceeded our expectations. We would confidently recommend them to family, friends, and anyone looking for dependable...read full review
We had an outstanding experience with GR Metro Heating & Cooling. From the first phone call to the completion of the job, their team was professional, honest, and incredibly responsive. They took the time to explain everything clearly, showed up when they said they would, and treated our home with care and respect. It’s refreshing to work with a company that genuinely values customer service and stands behind their work. If you’re looking for trustworthy HVAC professionals in West Michigan, I highly recommend GR Metro. Thank you for making the entire process smooth and stress-free!
Our furnace died and GRMetro had a technician to our home within and hour of hanging up with the receptionist. We ended up needing replace our furnace and bundled A/C and tankless water heater which were all installed the next day. They left us with space heaters to get us through the night. I camnot say enough nice things about the people, the customer service and the overall experience. Thank you GRMetro team!