MSU Health Care Family Medicine | Clinical Center First Floor

Name: MSU Health Care Family Medicine | Clinical Center First Floor
Address: 804 Service Road Ste A110, East Lansing, Michigan, 48824, US
Telephone: (517) 353-2562
Price range: $$
Rating: 1.8

1.8 35 reviews

Family Practice Physician, Medical Centers

804 Service Road Ste A110, East Lansing, MI 48824

(517) 353-2562

Overall rating

1.8

out of 5

35 reviews

5 star 22%

4 star 2%

3 star 8%

2 star 9%

1 star 59%

About MSU Health Care Family Medicine | Clinical Center First Floor

MSU Health Care Family Medicine | Clinical Center First Floor provides comprehensive healthcare services to families in the area. The clinic is located on the first floor of the MSU Clinical Center and is staffed by faculty members from the College of Nursing, serving as a teaching site for various medical programs.

The practice has received mixed reviews, with praise for providers like NP Mary Chenge and Dr. Jay, who are described as advocates for their patients. However, some patients have reported issues with the front office staff, particularly with a rude interaction with someone named Jenny. Patients have also expressed frustration with the difficulty in scheduling certain routine tests, such as mammograms and bone density scans, outside of their annual Medicare exams.

Despite these challenges, the clinic is generally well-regarded, with one patient noting that it's a great office to be a part of, especially with the nearby sports medicine staff. Overall, MSU Health Care Family Medicine | Clinical Center First Floor aims to provide comprehensive, patient-centered care for families in the community.

Reviews

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Mar 2026

1.0

I had a disappointing experience at this clinic. My appointment was at 2:00 PM, but by 2:20 PM the physician had not arrived. I stepped out to ask a nurse if the doctor would be coming soon and happened to run into the physician in the hallway. Instead of addressing the delay, I was told that patients are not supposed to stand in the doorway waiting for the physician and that if I couldn’t wait, I could cancel the appointment.

The visit itself felt rushed and uncomfortable. I came in for back pain and to discuss why physical therapy had not been helpful for me so far, but the conversation felt dismissive. When I asked about treatment options, I was asked what I was… read full review

Feb 2026

2.0

The doctors and in-office service have been good. However, communication about appointments and prescription refills in particular have left me incredibly frustrated. It’s definitely not a patient-centered approach to medicine. The patient is doing all the work.

Feb 2026

1.0

The newer, younger physicians the past three years are terrible. Impatient, lacking compassion. The quality of care has declined to a point where I finally decided to seek care elsewhere.

All 63 reviews