Grand Rapids Ophthalmology

Aug 2024

I've been coming to the Lakeshore Opticians (now part of Grand Rapids Ophthalmology) on Bagley in East Grand Rapids since I was a child. It was always premium Care and phenomenal customer service. I don't know what has happened since they were bought out but they are completely unreliable to be open when you want to purchase glasses. I had my eyes exam there and that service was great but I have tried four times since to go in and select frames. It doesn't matter if it's the middle of the day, 20 minutes before they're supposed to close, or even just a random Thursday. Incredibly frustrating.

Jan 2023

Grand Rapids Ophthalmology does NOT care about bad experiences their customers have. Each time they said to leave a message with one of the top people (Amy I believe) about a bad experience I had with one of their doctors, I never heard back. They never followed up, never wrote in my chart regarding the issue or wrote down my request to not be seen by that doctor again. Dr. Schultz made me so uncomfortable and acted so annoyed that my children were with me. If I asked to redo seeing a comparison he acted annoyed. When I asked a question about my previous script compared to what he was going to write me, he was annoyed and gave me a super short answer. I didn't understand...read full review

Jan 2023

Words cannot describe my experience here. The team here is amazing! Dr. K was supper accommodating to our last minute visit there. I was not expecting a follow up call on how my daughter was doing and he did just that.Thank you guys for caring for your patients, you dont see that everyday. Gives me some faith that there is still good people out there.