They misdiagnosed my car. Now the money I paid they don't want to use it towards the new diagnosis. In Michigan this is illegal. Looking to speak to the owners I have made a complaint with the SOS. They sill have my car and no one have gotten back to me to correct this illegal action.
M.J. L.
Feb 2025
Well, I don't like doing reviews BUT....I saw a car I was interested in on this dealers lot. I inquired about what had been done to the vehicle since it was over 100k miles and the 100k service is about $2500 no response. I started to receive phone calls from the "dealership" but they would ring once and hang up, no message. I got 3-4 of these. I think it was their idiot sales rep calling so he could "check the box" that he "followed up on a lead" come to find out the car I was interested in was sold a week ago...still getting the annoying calls, so I blocked them. My advice....go to VW of Ann Arbor if you want a car...they will wait until you answer your phone and if you don't, THEY leave a message.
Sydney T.
Jan 2025
Service department is lovely here. I come here strictly for that. But the sales department is a NIGHTMARE. They will lock You in high interest rate that you can't get out of plus will try to sell a used car without repairing it. They tried to sell me a car with a cracked windshield and dinged bumper. When I called them out they seemed like they were willing to get the repairs done as a part of the sale. The repairs took 4 months and in this time they had me in and out of loaners so I couldn't even enjoy my new car. Also if I didn't stay on them about the repairs they would have never honored their word of fixing it. Avoid this sales department and the sales rep Ethan at all cost! Last time I was in there for repairs, my sales rep Ethan, saw me and then childishly put his hand on his face as if I wouldn't see him. Sad thing when you know you've scammed someone and you're too scared to look them in the face. I love my Volkswagen but will probably just buy online next time! Also beware that this dealership has a crazy turnover rate for staff.
Marquetta J.
Dec 2024
I strongly advise against visiting the VW dealership in Dearborn. After leasing my SUV for 21 months, I received a text message from VW Dearborn promoting Volkswagen's Sign then Drive event, which included an offer to cover my first payment and $0 out of pocket. Additionally, they proposed exploring options to reduce my payment and asked when I could visit to discuss further. The representative collin myers followed up by inquiring about my willingness to discuss payment reduction options and requested my feedback. I responded by stating that I would only consider a new vehicle if my monthly payment was reduced. Currently, I am driving a 2023 Atlas Sport with 9,444 miles and my monthly payment is $862. Additionally, I do not have any funds available for a down payment. Collin notified me that Volkswagen's Sign then Drive event had commenced, covering the first payment and eliminating out-of-pocket costs. He suggested reviewing options to reduce the monthly payment and inquired about my availability to meet. Unfortunately, the encounter was marred by dishonesty. Collin presented three quotes on a printed document for a 36-month lease, encompassing 7,500 miles annually, with monthly payments between $1,100 and $1,400. He also requested a down payment ranging from $1,000 to $4,000, which seemed inconsistent with his initial claims about the pricing. He stated that the monthly payment for the 2024 Atlas Sport would be $999. Notably, we have now entered 2025. They had offered cheaper Atlas Sport options, but he presented me with the highest one. I informed him that I was satisfied with my current 2023 Atlas Sport and would only consider a new vehicle if the payments were lower than my current rate. He subsequently reduced the price from $999 to $900, but I declined, stating that the requested amount was excessive and comparable to rent prices. I mentioned that you expect me to pay this monthly in addition to car insurance, which will increase due to my new vehicle. He stated that he can provide me with car insurance from Progressive for $77 a month. I replied that it seems too inexpensive, considering we reside in Michigan. He explained that I would be eligible for the dealership discount on car insurance. I expressed skepticism, referencing the adage 'if it's too good to be true.' He knew that full coverage would involve this. He became annoyed when I denied the payment and the car insurance. He threw his hands up. This person must think I'm unaware. The insurance premium was $77 per month due to the $1000 deductible, $1000 for roadside assistance, and the exclusion of rental, loan, or lease payoff, in addition to a $1000 deductible for comprehensive coverage.Collin Meyers you really tired it.
tammy shammas
Oct 2024
Excellent place to lease/purchase a car!!
Harvesha Chambers
Oct 2024
I love all them. Eric in service is excellent Tony in service always get you to the person you need very helpful also Shane my guy who made sure me and my kids where ok while getting service very nice and as a lot of patients to be so young. Also to the finance department Dewayne and the other guy can't remember his name but all you guys are great.
Susan Browning
Oct 2024
Lafontaine Volkswagon Dearborn gives excellent service. They are very professional and pleasant. They are very efficient and really respects time management. The waiting area, rest rooms and dealership is very clean. They always provide coffee tea and my favorite cold bottled waters in the waiting area. I am extremely pleased and happy with Lafontaine Volkswagen Dearborn
Clara Poparad-Stezar
Oct 2024
We purchased a car here and Patrick was wonderful. He was knowledgeable, patient, and waited to help us find the car that was right for us. Highly recommend this dealership!
Andrew A
Oct 2024
Patrick was kind, patient, and understanding throughout our purchase. He was very helpful and we would definitely come and see him again for any future related needs
Mya Sheridan
ethan is a great salesman!!!
Ayana Z.
They misdiagnosed my car. Now the money I paid they don't want to use it towards the new diagnosis. In Michigan this is illegal. Looking to speak to the owners I have made a complaint with the SOS. They sill have my car and no one have gotten back to me to correct this illegal action.
M.J. L.
Well, I don't like doing reviews BUT....I saw a car I was interested in on this dealers lot. I inquired about what had been done to the vehicle since it was over 100k miles and the 100k service is about $2500 no response. I started to receive phone calls from the "dealership" but they would ring once and hang up, no message. I got 3-4 of these. I think it was their idiot sales rep calling so he could "check the box" that he "followed up on a lead" come to find out the car I was interested in was sold a week ago...still getting the annoying calls, so I blocked them. My advice....go to VW of Ann Arbor if you want a car...they will wait until you answer your phone and if you don't, THEY leave a message.
Sydney T.
Service department is lovely here. I come here strictly for that. But the sales department is a NIGHTMARE. They will lock You in high interest rate that you can't get out of plus will try to sell a used car without repairing it. They tried to sell me a car with a cracked windshield and dinged bumper. When I called them out they seemed like they were willing to get the repairs done as a part of the sale. The repairs took 4 months and in this time they had me in and out of loaners so I couldn't even enjoy my new car. Also if I didn't stay on them about the repairs they would have never honored their word of fixing it. Avoid this sales department and the sales rep Ethan at all cost! Last time I was in there for repairs, my sales rep Ethan, saw me and then childishly put his hand on his face as if I wouldn't see him. Sad thing when you know you've scammed someone and you're too scared to look them in the face. I love my Volkswagen but will probably just buy online next time! Also beware that this dealership has a crazy turnover rate for staff.
Marquetta J.
I strongly advise against visiting the VW dealership in Dearborn. After leasing my SUV for 21 months, I received a text message from VW Dearborn promoting Volkswagen's Sign then Drive event, which included an offer to cover my first payment and $0 out of pocket. Additionally, they proposed exploring options to reduce my payment and asked when I could visit to discuss further. The representative collin myers followed up by inquiring about my willingness to discuss payment reduction options and requested my feedback. I responded by stating that I would only consider a new vehicle if my monthly payment was reduced. Currently, I am driving a 2023 Atlas Sport with 9,444 miles and my monthly payment is $862. Additionally, I do not have any funds available for a down payment. Collin notified me that Volkswagen's Sign then Drive event had commenced, covering the first payment and eliminating out-of-pocket costs. He suggested reviewing options to reduce the monthly payment and inquired about my availability to meet. Unfortunately, the encounter was marred by dishonesty. Collin presented three quotes on a printed document for a 36-month lease, encompassing 7,500 miles annually, with monthly payments between $1,100 and $1,400. He also requested a down payment ranging from $1,000 to $4,000, which seemed inconsistent with his initial claims about the pricing. He stated that the monthly payment for the 2024 Atlas Sport would be $999. Notably, we have now entered 2025. They had offered cheaper Atlas Sport options, but he presented me with the highest one. I informed him that I was satisfied with my current 2023 Atlas Sport and would only consider a new vehicle if the payments were lower than my current rate. He subsequently reduced the price from $999 to $900, but I declined, stating that the requested amount was excessive and comparable to rent prices. I mentioned that you expect me to pay this monthly in addition to car insurance, which will increase due to my new vehicle. He stated that he can provide me with car insurance from Progressive for $77 a month. I replied that it seems too inexpensive, considering we reside in Michigan. He explained that I would be eligible for the dealership discount on car insurance. I expressed skepticism, referencing the adage 'if it's too good to be true.' He knew that full coverage would involve this. He became annoyed when I denied the payment and the car insurance. He threw his hands up. This person must think I'm unaware. The insurance premium was $77 per month due to the $1000 deductible, $1000 for roadside assistance, and the exclusion of rental, loan, or lease payoff, in addition to a $1000 deductible for comprehensive coverage.Collin Meyers you really tired it.
tammy shammas
Excellent place to lease/purchase a car!!
Harvesha Chambers
I love all them. Eric in service is excellent Tony in service always get you to the person you need very helpful also Shane my guy who made sure me and my kids where ok while getting service very nice and as a lot of patients to be so young. Also to the finance department Dewayne and the other guy can't remember his name but all you guys are great.
Susan Browning
Lafontaine Volkswagon Dearborn gives excellent service. They are very professional and pleasant. They are very efficient and really respects time management. The waiting area, rest rooms and dealership is very clean. They always provide coffee tea and my favorite cold bottled waters in the waiting area. I am extremely pleased and happy with Lafontaine Volkswagen Dearborn
Clara Poparad-Stezar
We purchased a car here and Patrick was wonderful. He was knowledgeable, patient, and waited to help us find the car that was right for us. Highly recommend this dealership!
Andrew A
Patrick was kind, patient, and understanding throughout our purchase. He was very helpful and we would definitely come and see him again for any future related needs