503 E Main St SE, Caledonia
Mon 8AM - 5PM
5.0
★★★★★
29 reviews
“Torchwood Landscaping was accommodating, thoughtful, and detail oriented with completing the work we needed done at our home in Kentwood, Michigan. Luke (owner), Lucie (office manager) and Ethan (landscaping worker) proved to be flexible and adaptable for the landscaping tasks. These included plant/tree/bush removal, stone removal, rubber mulch and lining removal, edge trenching, removal of an old wooden shed and other debris/junk left by prior owners, and some trimming of remaining plants.
Luke came out to assess the yard and the scope of work needed, verifying that they could take care of all of it. We shared that we have a new infant, and were also trying to be mindful of cost. We had another local group in mind who could perform some of the less technically advanced landscaping tasks, and Luke was gracious in allowing us to collaborate with them for the job, to help mitigate cost. Soon after the assessment, I provided a deposit and scheduled a time for the work with Lucie.
The work took longer than initially planned, though the cost remained largely the same given the estimate was based on the planned scope of work, rather than time it took. The only addition in the end was the previously unanticipated (by us, not Torchwood) large amount of topsoil that they offered to deliver, place, and even out in the yard. Ethan worked diligently and efficiently in the yard to complete the job. We were impressed by his work ethic, friendliness, and listening skills relative to direction for the work. He never asked for any assistance (he was entirely self sustaining throughout the entire job) though was thankful for offered food and drink. He went above and beyond to help lend insight on certain additional considerations, like a weird gas line we discovered during the job, as well as thoughts on mulching and the lawn. Additionally, they went above and beyond to troubleshoot moving some of the debris given the need to go on the other side of our yard to move it to the front where the dumpster was. To do this, it required him to unhook part of the fence and then replace it after the job was completed. They also seeded the neighbor's lawn after it had been torn up from transporting debris, which they asked the neighbor (on their own, which was nice of them) first before moving anything over their lawn.
By the end of the job, the yard was freshly reset after the large amount of overgrowth from years of poor maintenance, starting with prior owners. Ethan reassured us that by the end of the work, it would look complete relative to the work they did, and cleaned up. He was not lying – it looked so much better than the state it had been in, setting us up for much easier yard maintenance and future landscaping ventures.
Overall, we were thoroughly pleased with the work Torchwood Landscaping planned for and executed in line with our vision for the yard. What would have taken weeks to months for us to complete, especially now with an infant, took no more than about a week total. The cost was definitely worth it, and I could not recommend Torchwood Landscaping more highly to anyone with landscaping needs. The team went above and beyond to care for us and our yard, with our situation in mind. We will absolutely be reaching out to them in the future!”