Trinity Health IHA Medical Group, Primary Care - Genoa

Trinity Health IHA Medical Group, Primary Care - Genoa, receives mixed reviews from patients. Many appreciate the friendly and attentive staff, highlighting the helpfulness and politeness of the team, especially noting providers like Dr. Pierzchala for their active listening and problem-solving skills. Patients who have been with the practice for years report positive experiences, praising the organization, cleanliness, and the ability to accommodate transitions and urgent care needs. The office is often described as clean and well-maintained, with staff who take the time necessary with each patient without rushing.

However, some concerns are noted. Patients mention that appointments often run late, with waiting times sometimes exceeding an hour and a half. The waiting process is sometimes frustrating, with some patients preferring to wait in the front until the doctor is ready rather than being placed in the back room for extended periods. Parking is also mentioned as inconvenient, with safety concerns due to the layout of the parking lot.

Appointment scheduling is generally described as quick and easy, though some patients observe that receptionists can be distracted by their phones, which affects acknowledgment and assistance. Despite these mixed experiences, many patients feel confident recommending the practice, emphasizing that their overall experience has been positive compared to other offices, and they appreciate the organization and care provided. The practice’s acceptance of insurance and availability of urgent care are also noted as beneficial aspects.