About Massage Envy
Massage Envy is a business that offers massages and related services, such as aromatherapy and stretching. The front desk staff are described as nice and helpful, and scheduling is convenient through the app. The price of the membership is considered reasonable for the value it provides. However, the quality of the service can vary depending on the therapist, with some providing excellent massages and others being less satisfactory. Customers have had positive experiences with specific therapists, such as Michael Rosales, who is described as caring, compassionate, and respectful in his approach. He has helped customers feel more mentally and physically comfortable, allowing them to let go of tension and worry. Another therapist, Chelsea Blake, is praised for her professionalism, knowledge, and ability to cater to the client's needs. Customers have found their sessions with these therapists to be relaxing and stress-free. Despite some challenges with consistency, many customers find Massage Envy to be a valuable resource for self-care and relaxation. They hope that the management will continue to focus on improving the overall experience based on customer and employee feedback.
Michael is not only professional but incredibly talented. I walked in feeling stressed and walked out completely relaxed. The staff are always so kind and make every visit such a pleasant experience. I’m genuinely grateful for this location and know Massage Envy will continue to flourish with such a wonderful team!
I'm just writing this review to tell others to be ware that anytime you want to cancel or freeze your membership, they changed it a while ago to where if you call, they send you these weird forms to your email that you then have to try to figure out what to fill out and send back. Then they don't check their email or respond to you for over a week or more, and end up charging you again. This has happened to me twice now, once when I tried to switch my membership to a freeze plus cause I had too many credits, and now once again after I have tried to cancel. You have to actually call them again and tell them to look at the forms you sent back and ask them to refund your...read full review
Massage Therapist, Michael, exceeds expectations! Michael is knowledgeable and skilled in his craft and clearly adapts his techniques to the needs and preferences of his client. Additionally, Michael is adept at assessing if the customer prefers conversation or quiet, and is willing to share his vast knowledge on so many wellness areas if desired (when I want conversation, I learn a great deal)!
The front desk staff is also polite and professional, with that, Michael is the reason I keep my Massage Envy membership going after all these years - IMHO there is no better value than a massage by Michael at the Ann Arbor location.