About Forward Design Build Remodel
Forward Design Build Remodel is a trusted and experienced design build remodeling contractor located in Ann Arbor, Michigan. Their mission is to create client satisfaction and loyalty by delivering a "wow" experience. The team focuses on transparency and professionalism, working together to overcome obstacles and find innovative solutions. They pay attention to every detail, from design to construction, ensuring beautiful and functional results. Clients consistently praise their responsiveness, clarity of processes, and ability to keep them informed throughout the project. They have successfully handled projects like kitchen and laundry room renovations, showcasing seamless integration of design and craftsmanship. The team, including project consultants and managers, is dedicated, professional, and respectful of clients' homes, maintaining a clean and organized workspace. Communication throughout the project is excellent, and the commitment to details is reflected in the fantastic outcomes they achieve. With a strong dedication to excellence, Forward Design Build Remodel helps homeowners improve their homes, and their clients highly recommend them for their quality work and reliable service.
My husband and I were just crazy enough to go through a complete kitchen/first floor renovation with two children under the age of 5. Up until February 2020 the Forward process could not have been smoother. Chad called me and asked all the right questions and just made me feel at ease. I knew my shopping was done at that point. Later, we met Carly who deserves a medal in Client Reassurance for all the times I said "Are you sure about this?" and she would say "Just trust me, that’s what I’m here for". Every time, Caryl was right! The design process was so collaborative and I always felt like I was being presented with well thought out design concepts based on the needs of our family. In Feb 2020, construction started and for a solid month we were plugging along full speed ahead, in fact, we were tracking three weeks ahead of schedule! I came home one day to find Brian leveling our ceiling so our crown molding would be straight and as he explained the whole process to me I just couldn't help but marvel at his keen sense of detail and exceptional skill! March 2020 rolled around and COVID happened. Yes, even a firm as exceptional as Forward couldn't work around the fallout of a pandemic but they still put their best foot "forward" and made us feel like we had not been forgotten. Our Project Managers Brian and Tim checked in with us at least once a week to see how we were doing and if there was anything they could do to help us keep our sanity. They kept me informed of plans to resume as soon as they possibly could and reassured me that this delay in time would not at all alter the price or the product. There were many times I thought to myself "would any run of the mill contractor be able to handle this kind of problem as flawlessly as Forward did?" I believe the answer to be, no. There were no delays in Forward getting back to work once they were able to. My family of four lived through the construction from May to August and while you hear horror stories, our experience could not have been better. All of the Forward carpenters and sub-contractors were beyond respectful of our home. There were many nights I walked through the construction area with no shoes because it was that clean and safe! I happened to be off of work one week and Jon was there working and he was just the nicest person you could hope to have in your home. He would ask me questions on how I would like something installed, give me some tips on how to use something, troubleshoot/problem solve with me on the spot, and he was available if I had any other random questions. Forward Design Build gets a 10/10 from me. I am a particular person and this project was no exception. As a female, I often feel like I'm made out to be a "Diva" or annoying if I ask for things to be a particular way and I NEVER felt that way from any of the Forward team. They would always say "Absolutely, we can figure something out" or "you're right that isn't quite right" or "You're paying a lot for this, we want it to be perfect, too!" Hire Forward! They are a polished company that knows what they are doing and they do it well! Many friends gave us tips and suggestions and every time I asked Tim or Jon about them they both would say "oh yea, we already did that" or "its in the plan, we have it covered!" They obviously love what they do and they care about their homeowners. They stayed within budget, they stayed within the timeframe they committed to (outside of COVID), and they were able to gracefully navigate through a pandemic that drastically affected their business. I would never hire another contractor after what I know now.