About Downeast Energy

Downeast Energy is a reliable and professional company that provides prompt service for heating and propane needs. Customers appreciate their quick response when heaters or furnaces stop working, with technicians like Andrew and Justin arriving swiftly to fix issues and ensure warmth. The staff, including Sue, Amy, and David, are known for their friendly and efficient service, listening carefully to urgent needs and guiding customers through setting up accounts or arranging propane delivery. Unlike other companies, Downeast Energy offers timely scheduling, often within the same day, which is especially important during cold weather. Customers also value the company's attention to safety inspections and their ability to handle urgent situations, such as preventing water pipes from freezing. Overall, Downeast Energy has a long-standing reputation for excellent service, professionalism, and caring support, making them a trusted choice for heating and propane services.

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Reviews for Downeast Energy

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Jun 2025
not satisfied at all with the communication from Downeast. I called to confirm a service appointment at my camp in Windham. I could not speak to the service department. I was put on hold for quite a while then ended up speaking to a CSR (?) who had no idea and had to act as an intermediary between myself and service. Communication was poor, inefficient and a waste of time.
Feb 2025
Late yesterday put heater stopped working. Downeast Energy sent out Andrew to my home. How lucky we were he was able to come over! We have our heat back and learned about this heating system at the same time. Andrew, much appreciation for your time. Thank you!
Feb 2025
Employees at Down East Energy, Windham stand out as Excellent in all departments! Sue asked the right questions and listened carefully to details of our urgent need for propane, and routed our request, professionally and expeditiously. She directed us in easily setting up a new account, explaining their services. Unlike the 5 propane delivery companies I’d called earlier, whose schedules were 2 weeks out, Sue and then Amy translated our urgency for one source of heating our home, while temp outside was 3. My husband age79, with Alzheimer’s and I with Parkinson’s are from a generation of self sufficiency, where we’re not accustomed to asking for help. But help...read full review