Downeast Energy

Dec 2024

Update Below:
Not the same company. Paid over $200 for the annual cleaning on our furnace. Tech worked 15 minutes, at best & only brought in a vacuum and a brush. No sign (or smell of fuel oil) indicating the tank filter and nozzle were changed - but charged for them. Then left without saying anything. Called to complain and the service manger promised to get back with the efficiency test result (not documented, nor done most likely). Then did not return my follow up call.

12-27-2024 Update: A follow-up service was conducted with an experienced technician (had serviced my house before too) and a new tech. Both very professional and polite and was good...read full review

Feb 2024

They are getting three stars from me because my first experience with them this year was positive. They sent out a tech. They dropped off two tanks. My first order was a great price. I recently got fired for something I said on Facebook so I was in desperate need of help. I qualified for heating assistance due to my past job Applebee's only giving me 25 hours week.So I got roughly 550$ of heating assistance. I also struggle with my mental health so getting the help meant the world. This week I ran out of propane and money so I had to go roughly 5 days with no heat in January. Down east wouldn't bring the propane cause an error with the credit happened delaying...read full review

Dec 2023

Without any notice they increased our propane price after being locked in an agreed upon price. We cancelled our service & they got the tanks in good time. Sept. we followed up for a refund for the unused propane and we were told it’d take 8-12 weeks. Why does it take that long? We are still waiting! Not happy with this company’s policy. Not a good way to get business.