About Downeast Energy
Reviews for Downeast Energy
Write a reviewHours
Monday: 8AM - 4:30PM
Tuesday: 8AM - 4:30PM
Wednesday: 8AM - 4:30PM
Thursday: 8AM - 4:30PM
Friday: 8AM - 4:30PM
Saturday: ClosedSunday: Closed
Tips
accepts credit cards
Downeast Energy provides heating oil and propane delivery services to homes and businesses in Maine and New Hampshire. Although this location is closed to walk-in traffic, the team is available for support online or by phone. Customers can expect reliable heating and cooling services, including equipment advice, sales, installation, and maintenance. Energy Advisors are available to help clients save money on home heating and energy costs through efficient products and services. However, experiences with Downeast Energy vary among customers. Some have reported positive interactions, noting professionalism, courtesy, and honesty in pricing. One customer appreciated the assistance received after a difficult time, though they expressed concern over high charges for heating assistance, leading to a lack of heat for several days. They highlighted the need for better support during emergencies, especially for those in challenging financial situations. While some technicians have been praised for their professionalism and thoroughness, there have been complaints about poor communication and rudeness from certain staff members. Overall, Downeast Energy has potential with its offerings but may need to address customer service issues and pricing strategies for heating assistance to enhance the experience for all clients.
Update Below:
Not the same company. Paid over $200 for the annual cleaning on our furnace. Tech worked 15 minutes, at best & only brought in a vacuum and a brush. No sign (or smell of fuel oil) indicating the tank filter and nozzle were changed - but charged for them. Then left without saying anything. Called to complain and the service manger promised to get back with the efficiency test result (not documented, nor done most likely). Then did not return my follow up call.
12-27-2024 Update: A follow-up service was conducted with an experienced technician (had serviced my house before too) and a new tech. Both very professional and polite and was good...read full review
They are getting three stars from me because my first experience with them this year was positive. They sent out a tech. They dropped off two tanks. My first order was a great price. I recently got fired for something I said on Facebook so I was in desperate need of help. I qualified for heating assistance due to my past job Applebee's only giving me 25 hours week.So I got roughly 550$ of heating assistance. I also struggle with my mental health so getting the help meant the world. This week I ran out of propane and money so I had to go roughly 5 days with no heat in January. Down east wouldn't bring the propane cause an error with the credit happened delaying...read full review
Without any notice they increased our propane price after being locked in an agreed upon price. We cancelled our service & they got the tanks in good time. Sept. we followed up for a refund for the unused propane and we were told it’d take 8-12 weeks. Why does it take that long? We are still waiting! Not happy with this company’s policy. Not a good way to get business.