Buy the Fire is a retailer offering a wide range of fireplace products, including indoor and outdoor fireplaces, fireplace inserts (pellet, wood, and gas), pellet stoves, wood stoves, gas stoves, gas wall heaters, gas log sets, mantels, and hearth accessories. They also provide in-house service and installation, as well as chimney sweep services. Customers praise the company's top-notch customer service, from the front desk staff to the installation and service technicians. The reviews highlight the quality of the products, with a particular emphasis on the reliability and performance of their pellet stoves. Customers have expressed satisfaction with professionalism, courtesy, and a helpful approach throughout the entire process, from initial inquiries to installation and beyond. Many customers mention that the staff is very qualified, helpful, and always arrives on time. The company is known for doing excellent work, cleaning up perfectly, and providing reliable solutions for issues like starting up a stove or finding specialized parts. The team is incredibly helpful in walking customers through options, explaining everything clearly, and answering questions. They are great at talking things through on the phone and scheduling appointments for servicing. The service techs are kind and knowledgeable, as well as pet friendly. The store is warm and comfortable inside, with amazing displays. The customer service is top tier. Buy the Fire is highly recommended for its exceptional service and quality products, with many customers praising their helpfulness and professionalism in maintenance, repairs, and installations.
If you are looking for a top quality stove and expert installation in western Maine, this is the right business to engage. They’re professionals - they know what they’re doing and they will stand by their work. My only regret is that we don’t have a place for a second stove. Thanks very much to BTF!
Joey and Nick were incredibly helpful for us. They walked us through all options, details around the different designs, and the installation was booked quickly and went off without a hitch. Thanks all!
We had a fantastic experience at Buy the Fire! The team was incredibly helpful in walking us through all the options for converting our wood-burning fireplace into a wood stove setup. They took the time to explain everything clearly, answer our questions, and make sure we understood the pros and cons of each option. We never felt rushed or pressured—just genuinely supported in finding the best fit for our home. Highly recommend them if you’re considering a fireplace or stove upgrade!
712 Main Street, Oxford, ME 04270
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