Buy the Fire

Buy the Fire is a retailer offering a wide range of fireplace products, including indoor and outdoor fireplaces, fireplace inserts (pellet, wood, and gas), pellet stoves, wood stoves, gas stoves, gas wall heaters, gas log sets, mantels, and hearth accessories. They also provide in-house service and installation, as well as chimney sweep services. Customers praise the company's top-notch customer service, from the front desk staff to the installation and service technicians. The reviews highlight the quality of the products, with a particular emphasis on the reliability and performance of their pellet stoves. Customers have expressed satisfaction with professionalism, courtesy, and a helpful approach throughout the entire process, from initial inquiries to installation and beyond. Many customers mention that the staff is very qualified, helpful, and always arrives on time. The company is known for doing excellent work, cleaning up perfectly, and providing reliable solutions for issues like starting up a stove or finding specialized parts. The team is incredibly helpful in walking customers through options, explaining everything clearly, and answering questions. They are great at talking things through on the phone and scheduling appointments for servicing. The service techs are kind and knowledgeable, as well as pet friendly. The store is warm and comfortable inside, with amazing displays. The customer service is top tier. Buy the Fire is highly recommended for its exceptional service and quality products, with many customers praising their helpfulness and professionalism in maintenance, repairs, and installations.