Northeast Heat Pumps is a highly recommended company known for its excellent service and support. Customers appreciate the helpfulness and patience of the staff, particularly Molly, who assists with questions and concerns. The installation crews, including Cooper, Griffin, Noah, Rob, and Cole, are praised for their professionalism, knowledge, and efficiency. They arrive on time, introduce themselves, and explain the installation process thoroughly. The teams are dedicated to their work, even in challenging weather conditions, and they clean up nicely after completing their tasks. Customers report satisfaction with the performance of their Fujitsu heat pumps and value the thorough explanations provided about the units’ functions and maintenance. The office staff, including Erin and Molly, are recognized for their courteous and pleasant manner while handling financial and scheduling matters. Customers also note that the crews are well-trained, coordinated, and professional, making the experience smooth and stress-free. Installation day is described as efficient, with the team working quickly and checking in to ensure satisfaction. After installation, detailed instructions are given on how to operate and maintain the units, with staff providing clear explanations and written manuals. Customers feel confident in their investment thanks to the careful assessments and expert guidance from the system designers, especially Cole. Overall, Northeast Heat Pumps is celebrated for its commitment to customer care, expertise, and professionalism, making it a top choice for heat pump installation in the area.
It would be impossible to detail the complete extent of my satisfaction with the procurement and installation experience. From start to finish, professional, patient and friendly staff. Very clear on options, pricing and timing. Everything done actually as promised. I couldn't imagine why anyone would consider anyone else.
Both heat pumps making a huge difference. Thank you again.
I had an excellent experience with Northeast Heat Pumps. Sales rep was professional and thorough and was able to give me a quote on the spot.
Crew was professional, very friendly, answered all my questions and did a great job on the install.
Highly recommend working with them.
These good folks recently serviced our heat pumps. It turns out that they installed them for the previous owner of the property. Travis helped us out and he was knowledgeable, pleasant, generally awesome to work with. They have my highest recommendation!
211 Pleasant Street, Brunswick, ME 04011
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