I was referred here by another optician, and I'm so glad I chose NEO. Merv was so helpful and personable and a pleasure to do business with. unfortunately my glasses broke and I'm going through the warranty process to get them replaced but Merv has been extremely helpful with that as well, he emailed me all the details of what lenses he put in and has agreed to replace the lenses on my new pair once they arrive. I may update this as the situation unfolds but I've had a wonderful experience here, Merv is extremely kind and so far vastly exceeded my service expectations
June 2025
Go see Merv! Seriously, just go see Merv! You won't be disappointed! We were in the area from Kansas City for a wedding when one of the nose pads on my glasses broke off.
Merv sorted that out quickly but also replaced the other one so that they would match. Customer service at its finest!
January 2025
I had an amazing experience at New England Optics Inc.! Merv's care for customers is truly excellent-he genuinely prioritizes satisfaction. He carries an endless variety of Frames, ensuring there's something for everyone, and is always willing to go the extra mile to please. Merv stands out with his boundless energy and passion for what he does. You can tell he truly loves helping customers find the perfect pair of glasses. The prices are very reasonable, especially given the level of service and quality you receive. I highly recommend New England Optic Inc., Merv won't disappoint1
I was referred here by another optician, and I'm so glad I chose NEO. Merv was so helpful and personable and a pleasure to do business with. unfortunately my glasses broke and I'm going through the warranty process to get them replaced but Merv has been extremely helpful with that as well, he emailed me all the details of what lenses he put in and has agreed to replace the lenses on my new pair once they arrive. I may update this as the situation unfolds but I've had a wonderful experience here, Merv is extremely kind and so far vastly exceeded my service expectations
Go see Merv! Seriously, just go see Merv! You won't be disappointed! We were in the area from Kansas City for a wedding when one of the nose pads on my glasses broke off.
Merv sorted that out quickly but also replaced the other one so that they would match. Customer service at its finest!
I had an amazing experience at New England Optics Inc.! Merv's care for customers is truly excellent-he genuinely prioritizes satisfaction. He carries an endless variety of Frames, ensuring there's something for everyone, and is always willing to go the extra mile to please. Merv stands out with his boundless energy and passion for what he does. You can tell he truly loves helping customers find the perfect pair of glasses. The prices are very reasonable, especially given the level of service and quality you receive. I highly recommend New England Optic Inc., Merv won't disappoint1