Disappointing, frustrating, off-putting, disheartening, expensive, unproductive, overworked, gaslighting, illogical. Those are some words that come to mind when thinking about southern Maine Healthcare. Everyone locally I've talked to has TRAMATIC horror stories dealing with any part of this hospital. It's to the point where people want to rally and have a protest for whats going on here. Go anywhere else if possible. So disappointing to consistently feel let down by this hospital. There's occasionally great people at the hospital and guess what, THEY LEAVE. I've even talked to traveling nurses off the job who have worked here and they do not approve of how things are run.
Finn McLeod
Sep 2023
Wouldn’t let me in because I didn’t want to put the visitor badge on my shirt, I’d rather just keep it in my pocket and show when needed as my birth name hasn’t been my name for over ten years. Told her this and she argued that I must put in front and center in my shirt… if you want to be discriminated against go here I guess.
Casey Depeter
Aug 2023
Imagine telling a dad he can’t go to the ultrasound because we have our kids with us. Men and dads have rights. 10 out of 10 would not recommend! If your pregnant go somewhere else this place is an absolute joke!
Laurie B.
Jan 2023
My beloved PCP had a temporary emergency & I had to go to SMMC ER for meds. I called before going & maybe she had a bad day, a dash snippy. I was told I'd be seen last no matter what & all others would come 1st. Well, this was worrisome until I went in. I was treated with respect, care, and kindness & got an apology for the time I waited. Wow!! These are the nicest professionals, Dr's, nurses, and P.A.'s! They are super, super kind to me! I was blown away. This place is wicked busy. The W"ambulances" are incessantly rolling in. If you are up for seeing a few good-looking men, this is an extra bonus for the wait if you're in the hallway bed near the ambulance entrance. I have gone to a few providers that are less than nice or respectful. This WAS NOT the experience at SMMC Biddeford. The nurses have a sense of humor & the doctors are equally cool! I will drive 45 minutes to SMMC ER, which is actually out of my way because there's 1 place 2 minutes away. If I have another urgent need, I will do the distance & I highly recommend SMMC BIDDEFORD! Professionals that care for their patients. Great experience!
Susan D.
Sep 2022
I broke my shoulder. Southern Maine Health Care told me there was nothing they could do for me so they shoved my arm into a sling and sent me home with a pocket full of morphine. My spouse had to administer morphine to me with no oversight, no guidance. I tripped my brain out for a week before I was finally taken off of the morphine. Then they put me on the Oxycodone for a couple of months. just go to York Hospital... they're the best in the area and stay the hell away from SMHC.
Kathleen Y.
Aug 2022
Care of some Dr's is very good, But the nonsense you have to go through to actually speak to a customer service associate is absolute nonsense. On hold for close to an hour just to be told to call back. If patient care is as important to them as they claim, they should work harder to make it seem that way! So frustrating and unnecessary.......
Karen M.
Aug 2022
Worst ER unless you come in with something obvious like a break or fracture, laceration, etc. I was taken by ambulance on Friday Aug 12th because of excruciating pain in my left knee rendering unable to walk. I sat in the ER for 7 hours in a wheelchair; ultrasound and x-ray showed nothing or so they say. Doctor and nurse forced me to leave with a manual walker. Pretty much pushed me out the saying "If it gets worse come back." I thought you can't be serious. NEVER EVER AGAIN.So I came home the same way I left.... unable to put any weight on left leg. The walker is useless; a cane is useless. I'm a 74 year old woman in otherwise good health but home alone unable to get around without excruciating pain.
Lee H.
Aug 2022
OMG, where to begin. Staff pulled catheter out and couldn't stop 2 pints of blood flowing into my abdomen before finally calling MD back in. Nobody told me to stop taking my aspirin, just prescription blood thinners. Took 3 days to reduce swelling mass of blood which then pooled in my back - the pain first in abdomen, then back was so bad they put me on morphine for two days, made me sick. Then never started by blood pressure medicine so I went into Afib and blood pressure went up and down. At one point the pulse was 160!! They just couldn't get it back in line. Spent eight days in hospital after routine catherization test. While there, I saw patient discharged who wasn't and was still in room where she was supposed to be, IV incorrectly inserted causing my arm to swell as IV was drained into my arm tissue (they claimed the bag was bad - no, it drained nicely, right into my arm tissue) - required many shots to handle that swelling and pain - two days to recover from that. Roommate's IV malfunctioned and started buzzing; both of us pushed call buttons - nothing. Visitor had to find some staff nurse in hall to come in and fix issue. Moved four times to different wards. Nurse for my last room found an order for an EKG that was supposed to be administered on Day 2; claimed it 'got lost in the computer.' I kid you not!!! The nurses were nice, but talked loudly, lots of personal, non-work related chatter. No supervision at all. No wonder they miss medical orders, buzzers, and flashing lights! I wasn't sure I would ever make it out of there alive! Never, ever will I go there again.
Sarah M.
Jul 2022
I will never go back and get help from them again in the ER. I was treated so poorly from the moment I got there by ambulance. The triage nurse was SO rude and disrespectful to me. I was so upset by this nurse and how she treated me that I left crying and didn't get seen bc I couldn't trust any of the dr's nurses bc of this horrible nurse. I reached out to the advocate who came to see me while waiting and then went on over to the nurse and started being buddy buddy with her. This nurse treated everyone else that came through with respect. Just bc I am black doesn't mean I don't deserve fair treatment and just bc she is having a bad day doesn't mean she can take it out on me. The nurses wrote in MyChart that I was demanding a room in which I was actually asking to lay down bc I had severe vertigo. But the triage nurse kept thinking I was faking. I totally left feeling like I had done something wrong when indeed I did nothing but come to get medical help. I will let someone random off the street treat me first before I ever set foot back at SMHC ER. Instead of them treating me with compassion I was treated like dirt, two days later I started having covid symptoms and by that Monday I tested positive for covid, so yeah it was real and I was really sick. Never again. MMC is WAY BETTER.
Jeri L.
Apr 2021
I had a nurse from hell in the E.R treated me horrible and the department and the head of emergency did nothing also in this small of Biddeford Maine everyone knew her and said many bad things about her and she is still there. I was told by the ER nurses were in high demand and they are tired and stressed so that is the excuse I got. I was going to report her to the board of nursing but decided not worth the battle. I have her name and in this small town every one else knows her not many good words.
Leon King
Disappointing, frustrating, off-putting, disheartening, expensive, unproductive, overworked, gaslighting, illogical. Those are some words that come to mind when thinking about southern Maine Healthcare. Everyone locally I've talked to has TRAMATIC horror stories dealing with any part of this hospital. It's to the point where people want to rally and have a protest for whats going on here. Go anywhere else if possible. So disappointing to consistently feel let down by this hospital. There's occasionally great people at the hospital and guess what, THEY LEAVE. I've even talked to traveling nurses off the job who have worked here and they do not approve of how things are run.
Finn McLeod
Wouldn’t let me in because I didn’t want to put the visitor badge on my shirt, I’d rather just keep it in my pocket and show when needed as my birth name hasn’t been my name for over ten years. Told her this and she argued that I must put in front and center in my shirt… if you want to be discriminated against go here I guess.
Casey Depeter
Imagine telling a dad he can’t go to the ultrasound because we have our kids with us. Men and dads have rights. 10 out of 10 would not recommend! If your pregnant go somewhere else this place is an absolute joke!
Laurie B.
My beloved PCP had a temporary emergency & I had to go to SMMC ER for meds. I called before going & maybe she had a bad day, a dash snippy. I was told I'd be seen last no matter what & all others would come 1st. Well, this was worrisome until I went in. I was treated with respect, care, and kindness & got an apology for the time I waited. Wow!! These are the nicest professionals, Dr's, nurses, and P.A.'s! They are super, super kind to me! I was blown away. This place is wicked busy. The W"ambulances" are incessantly rolling in. If you are up for seeing a few good-looking men, this is an extra bonus for the wait if you're in the hallway bed near the ambulance entrance. I have gone to a few providers that are less than nice or respectful. This WAS NOT the experience at SMMC Biddeford. The nurses have a sense of humor & the doctors are equally cool! I will drive 45 minutes to SMMC ER, which is actually out of my way because there's 1 place 2 minutes away. If I have another urgent need, I will do the distance & I highly recommend SMMC BIDDEFORD! Professionals that care for their patients. Great experience!
Susan D.
I broke my shoulder. Southern Maine Health Care told me there was nothing they could do for me so they shoved my arm into a sling and sent me home with a pocket full of morphine. My spouse had to administer morphine to me with no oversight, no guidance. I tripped my brain out for a week before I was finally taken off of the morphine. Then they put me on the Oxycodone for a couple of months. just go to York Hospital... they're the best in the area and stay the hell away from SMHC.
Kathleen Y.
Care of some Dr's is very good, But the nonsense you have to go through to actually speak to a customer service associate is absolute nonsense. On hold for close to an hour just to be told to call back. If patient care is as important to them as they claim, they should work harder to make it seem that way! So frustrating and unnecessary.......
Karen M.
Worst ER unless you come in with something obvious like a break or fracture, laceration, etc. I was taken by ambulance on Friday Aug 12th because of excruciating pain in my left knee rendering unable to walk. I sat in the ER for 7 hours in a wheelchair; ultrasound and x-ray showed nothing or so they say. Doctor and nurse forced me to leave with a manual walker. Pretty much pushed me out the saying "If it gets worse come back." I thought you can't be serious. NEVER EVER AGAIN.So I came home the same way I left.... unable to put any weight on left leg. The walker is useless; a cane is useless. I'm a 74 year old woman in otherwise good health but home alone unable to get around without excruciating pain.
Lee H.
OMG, where to begin. Staff pulled catheter out and couldn't stop 2 pints of blood flowing into my abdomen before finally calling MD back in. Nobody told me to stop taking my aspirin, just prescription blood thinners. Took 3 days to reduce swelling mass of blood which then pooled in my back - the pain first in abdomen, then back was so bad they put me on morphine for two days, made me sick. Then never started by blood pressure medicine so I went into Afib and blood pressure went up and down. At one point the pulse was 160!! They just couldn't get it back in line. Spent eight days in hospital after routine catherization test. While there, I saw patient discharged who wasn't and was still in room where she was supposed to be, IV incorrectly inserted causing my arm to swell as IV was drained into my arm tissue (they claimed the bag was bad - no, it drained nicely, right into my arm tissue) - required many shots to handle that swelling and pain - two days to recover from that. Roommate's IV malfunctioned and started buzzing; both of us pushed call buttons - nothing. Visitor had to find some staff nurse in hall to come in and fix issue. Moved four times to different wards. Nurse for my last room found an order for an EKG that was supposed to be administered on Day 2; claimed it 'got lost in the computer.' I kid you not!!! The nurses were nice, but talked loudly, lots of personal, non-work related chatter. No supervision at all. No wonder they miss medical orders, buzzers, and flashing lights! I wasn't sure I would ever make it out of there alive! Never, ever will I go there again.
Sarah M.
I will never go back and get help from them again in the ER. I was treated so poorly from the moment I got there by ambulance. The triage nurse was SO rude and disrespectful to me. I was so upset by this nurse and how she treated me that I left crying and didn't get seen bc I couldn't trust any of the dr's nurses bc of this horrible nurse. I reached out to the advocate who came to see me while waiting and then went on over to the nurse and started being buddy buddy with her. This nurse treated everyone else that came through with respect. Just bc I am black doesn't mean I don't deserve fair treatment and just bc she is having a bad day doesn't mean she can take it out on me. The nurses wrote in MyChart that I was demanding a room in which I was actually asking to lay down bc I had severe vertigo. But the triage nurse kept thinking I was faking. I totally left feeling like I had done something wrong when indeed I did nothing but come to get medical help. I will let someone random off the street treat me first before I ever set foot back at SMHC ER. Instead of them treating me with compassion I was treated like dirt, two days later I started having covid symptoms and by that Monday I tested positive for covid, so yeah it was real and I was really sick. Never again. MMC is WAY BETTER.
Jeri L.
I had a nurse from hell in the E.R treated me horrible and the department and the head of emergency did nothing also in this small of Biddeford Maine everyone knew her and said many bad things about her and she is still there. I was told by the ER nurses were in high demand and they are tired and stressed so that is the excuse I got. I was going to report her to the board of nursing but decided not worth the battle. I have her name and in this small town every one else knows her not many good words.