About Southern Maryland Heating & Air
Reviews for Southern Maryland Heating & Air
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This place is absolute trash. They were here in the first year after our home was built and didn’t give us a heads up that our unit was having a substantial issue. Just fixed it and went on their way. Not surprisingly (for them) our unit started messing up again outside of the one year warranty and they would not do anything without having to bill us. They wouldn’t even come diagnose it and the woman on the phone was so unprofessional and inconsiderate. I would never work with this company by choice
The second technician who came out to my house was great—very professional and figured out the root cause immediately. However, the customer service over the phone is terrible. The representative for the Maryland area was extremely rude and short. This is the vendor Pulte uses for their new build homes, and given the amount of money being spent here, their phone support is completely unacceptable.
Similar to the other reviews. When you need the company who installed your hvac to atleast provide guidance on how to handle a complex issue they just say take it up with the other hvac company you called for service meanwhile they’re the company who installed the equipment 3 years ago on this new build. For someone who works in the Homebuilding business I can assure you there are better hvac companies to hire. Shame on Southern Maryland Heating for not wanting to help a customer who they made hundreds of thousands off of NVR for installing these systems 3 years ago.