There are 2 things that I fear: eye doctors and dentists. I'm glad to have found an eye doctor who is understanding, careful and someone who is just nice. I recommend to visit this place to get your eyes checked annually!
December 2023
Dr. Kepner is very nice but the man who makes the glasses is beyond incompetent. He ruined my glasses 3 times. First he put the wrong prescription in the wrong lenses, switching the left and right. No apologies given. Since he damaged the small pieces that hold the lenses in the frames when he made this paid, I had to buy new frames, which weren't cheap. Then he put one of the lenses on the new frames lopsided. When I asked to have them adjusted, they scratched the lenses which they blamed on me. They agreed to remake the lenses again for free but this time he put the lenses on too far from the nose bridge so the lenses push the sides of the frames out so they bow... read full review
December 2023
My recent visit to the eye doctor left me incredibly dissatisfied. I was overcharged for services and my requested benefits weren't applied despite confirmation from my insurance that it was possible with an additional step. Regrettably, the staff member, Rob, was unhelpful and combative throughout the entire experience. Despite my persistence, I had to leave only after he reluctantly applied the insurance (not the requested way), blaming the system for the issue. I have been seen here several times and I'm deeply disappointed. Furthermore, the sales team's lack of professionalism added to the overall negative experience. I won't be returning to this... read full review
There are 2 things that I fear: eye doctors and dentists. I'm glad to have found an eye doctor who is understanding, careful and someone who is just nice. I recommend to visit this place to get your eyes checked annually!
Dr. Kepner is very nice but the man who makes the glasses is beyond incompetent. He ruined my glasses 3 times. First he put the wrong prescription in the wrong lenses, switching the left and right. No apologies given. Since he damaged the small pieces that hold the lenses in the frames when he made this paid, I had to buy new frames, which weren't cheap. Then he put one of the lenses on the new frames lopsided. When I asked to have them adjusted, they scratched the lenses which they blamed on me. They agreed to remake the lenses again for free but this time he put the lenses on too far from the nose bridge so the lenses push the sides of the frames out so they bow... read full review
My recent visit to the eye doctor left me incredibly dissatisfied. I was overcharged for services and my requested benefits weren't applied despite confirmation from my insurance that it was possible with an additional step. Regrettably, the staff member, Rob, was unhelpful and combative throughout the entire experience. Despite my persistence, I had to leave only after he reluctantly applied the insurance (not the requested way), blaming the system for the issue. I have been seen here several times and I'm deeply disappointed. Furthermore, the sales team's lack of professionalism added to the overall negative experience. I won't be returning to this... read full review