LensCrafters

Sep 2023

Not good. I've been there 4 times and still don't have glasses i can use. Had to do an eye exam twice. Not to mention its been 3 weeks and my 2nd pair has not arrived yet, so yea that means ill be back a 5th and 6th time.

Apr 2023

Steve you are the Best, Best , Very calm and confident in what you are doing , you had teach me a whole lot about my contact lens , your patience with me that's what kept me to continue to get my lens with lens crafters. please keep up the great , great work you are doing the World need people like you . thanks Monty for your help in getting everything wrapped up and also to Bushay thanks and to Dr Yee .

Mar 2023

Got there like 11:15. Told that next appt was at 12:20, so I booked it. The girl booking was curt. Couldn't get a nice attitude from her if you tried, but I thought, I'll get something to drink and the time will go by quickly. I wasn't even seen (by a doctor virtually) until past 1:40, over an hour and 20 minutes later! Got out super late, and I had to take medicine in a timely manner, which I missed. Couldn't even get frames because I had to leave. I've been getting glasses since the age of 7. Usually, it's 20 min from start to finish, so I never thought I'd arrive home so late. If I had known at 11 that the appt was actually at 1:30, I would have booked another day. Give people a choice at least.If I arrived to an appt an hour and a half or more late, I would lose my appt, right? So I don't understand why disregarding people's time is taken so lightly. Let people know ahead of time that you're backed up. It's the right thing to do. I wasn't even told while I was waiting that you were backed up. I had to ask. I also felt a little uneasy about being upsold on certain things, (like unnecessary SURGERY) and my record reflecting incorrect as well as missing information. Also, I was told that I have cataracts and if it runs in the family. When I said I was not told that the time before, she said I've had them for at least 20 years and that "We all get them after 45. We just don't tell you if you don't complain about not seeing". WHAT? If "we all get them", why ask if it runs in my family? I was offered surgeries, and "state-of-the-art" treatments that "only LensCrafters has". Also, I was told that my eye pressure was good, but I can lose my vision if I wake up with a headache, and they have something for that, so to go immediately. Good grief with the scare tactics!! Oh, almost forgot... and then she said she's def recommending "in writing" to get sunglasses/transition b/c the sun can blind me. Well, that's why lenses have UV protection, don't they? And lady, I work at night and sleep when the sun is out. I'm the nimble-witted vampire your mother warned you about. You don't fool me. Stop upselling. Are you a doctor or a peddler? Overall, it was not the best experience, to say the least! Buyer beware!