About Purofirst of Metropolitan Washington
PuroClean Metropolitan Washington is a locally owned and operated business that provides 24/7 emergency property damage services, including fire damage repair, mold remediation, and water damage restoration in the Washington DC area. They are known for their commitment to technical excellence and high-quality work, backed by decades of experience. Customers have praised the professionalism and helpfulness of the staff, highlighting their ability to restore damaged areas efficiently without disrupting daily activities. Communication is a strong point, with project managers keeping clients informed throughout the process. However, some feedback mentions that invoices could be clearer with more detailed descriptions. Overall, PuroClean Metropolitan Washington is recognized for its effective service and dedication to customer satisfaction.
Recently I contacted Purofirst for the 4th time in almost 2 decades. I was very impressed the first time they came to my home as a referral from my insurance company. I kept the business card I had...thank goodness. Most of my interactions have been with Enrique Auza, who is a mold remediation manager. I have found Mr. Auza to be professional, responsive, ethical, hard working, and someone who possesses a wealth of information. I also referred Purofirst to my son after he experienced an apartment fire and needed smoke and water remediation. I am presently using this company again after a pipe burst in my basement. I am a fan!
Update since July
Update December...read full review
I just wanted to take a minute to thank PuroFirst for the excellent serivce provided for the mitigation. Home leak is stressful but they responded promptly. From the first call to the final paperwork, all went well. The Technicians Haroldo Vargas, Manuel de Paz, and Fredy Castañeda were respectful and diligent. I recommend this company to anyone who needs these types of services.
Thank you Purofirst! I recently found myself in a terrible situation, late in the evening and needed help. I manage a high rise HOA in Bethesda, where the problem occurred. There was a plumbing backup coming from a kitchen sink drain pipe. Filthy pipe water ended up shooting out across this newly renovated kitchen and beyond. The homeowner was beside herself and called for quick action.
I reach out to Keith Bock at Purofirst. He answered my call on (what felt like) the first ring and quickly helped dispatch a team to my community to handle to cleanup and restoration. I unfortunately do not have before and after pictures to share, but you can imagine what black sludge...read full review