Reviews for FlatRate Moving
Write a reviewHours
Monday: 8AM - 8PM
Tuesday: 8AM - 8PM
Wednesday: 8AM - 8PM
Thursday: 8AM - 8PM
Friday: 8AM - 8PM
Saturday: 9AM - 5PM
Sunday: 9AM - 5PM
Tips
accepts credit cards
Ratings
Google: 4.2/5
FlatRate Moving
279 Derwood Cir, Rockville
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We used flatrate to move to a new apartment last month. The mover were awesome. Not a scratch on any of our furniture. Mike did a great job setting the whole move up and it went super smoothly. The communication was great and we knew exactly where everything was during the move.
Fairly disappointing experience. A representative was quick to give me a quote after I completed an online RFP but after that it was EXTREMELY difficult to get anyone to answer my follow-up questions in the weeks leading up to my move. Had to repeatedly send emails and then resort to calling the office to complain that no one was answering. Emails from customers should be answered within 24 hours, or at very most 48, especially for arrangements such as cross-country moves. Was never able to create an online account to self-manage/self-view details. For the price I was paying, the responsiveness and customer service could have been a LOT better. And then, claiming "COVID...read full review