About Cross County Plumbing
Cross County Plumbing, led by Donnie, is a reliable and customer-focused plumbing business. They are known for their quick response to plumbing emergencies, such as burst pipes and water leaks, even on weekends and holidays. Donnie provides expert advice over the phone to help customers save money and reduce stress. Their team is praised for their professionalism, politeness, and efficiency. They go the extra mile by providing recommendations for parts and brands, and ensuring customers are prepared for any scenario. A recent example includes a team member named David who efficiently diagnosed and resolved a kitchen sink issue in no time. Cross County Plumbing's excellent service has earned them loyal customers who plan to use their services again in the future.
I have used Donnie several times for different plumbing issues. This past weekend my parents woke up to a burst pipe and wet basement. Donnie sent his team out that day to help them and did not charge them until the work was completed. 100% recommend.
When we started having water seeping up through our floorboards on a holiday weekend I started calling plumbers in a panic. Donnie answered the phone and said he was more than happy to have someone come out on the holiday weekend for an emergency fee, but rather than do that right away he talked me through checking to see if this was something that needed to be taken care of or if it could wait till the week when it would be normal rates. Not only did he save us a lot of money, but he got members of his team first thing the next morning and they were able to diagnosis the problem as a leak in our water heater and get the whole thing replaced and up in running in about half a day. Every member of the team was polite, professional, and amazingly helpful. I cannot imagine having a better experience of replacing a water heater and they were able to salvage a really stressful weekend. We will definitely be calling them again should the need arise.
Spoke to Donnie early in the morning about an issue we had with our kitchen sink being either plugged up with debris or needing to be replaced. Donnie was awesome and was able to ensure a team member could be out that same day. He also made sure I would be ready for either scenario and provided recommendations on where and which brands to purchase for a replacement faucet - above and beyond. What was equally impressive was when the team member (I believe his name was David) showed up. He was a total pro - and an efficient one at that. He came in with an assistant and quickly diagnosed and removed the debris from the aerator and faucet. Viola - faucet works great now. Will definitely be using them as our go-to plumber!