408 Crain Hwy, Glen Burnie
Sat Closed
3.9
★★★★☆
107 reviews
“Today, we unfortunately had to put our 12-year-old boxer down. It’s an incredibly tough time, and I can’t express enough how grateful I am that this was our veterinary office.<br><br>My appointment today was at 3 p.m., and I assume from our earlier phone call they knew how emotional this would be for us. They had us come through a different entrance so that when I carried Roxi in, we were able to go straight back to a private comfort room. From the very beginning, the vet tech, doctor, and front desk staff made sure nothing came as a surprise. They walked us through everything step by step and were extremely patient, never rushing us for a moment.<br><br>One thing I appreciated more than I can say was that they handled all of the paperwork ahead of time. When everything was done, we were able to walk directly outside to our car instead of sitting in a waiting room. To be honest, we weren’t in any state to talk to anyone, and that level of thoughtfulness meant the world to us. They also made sure we knew—repeatedly—that we were in no rush and could stay with Roxi as long as we needed. No one should ever feel rushed when saying goodbye to a loved one, and they made sure we never did. I greatly appreciated the Doctor doing an exam prior, it’s comforting hearing from a professional that I was making the right decision.<br><br>We chose cremation for Roxi, and they already had that process thoughtfully set up for us as well—something I hadn’t even thought about in advance. Every detail was handled with compassion and care.<br><br>These are amazing people doing a job that families dread, and I’m so thankful we trusted them to give our Roxi peace. I plan to call tomorrow to personally thank them again for everything they did for us This memory will stick with us forever, and I’m truly grateful this’s where we went.”
