About United Carpet Inc
United Carpet Inc. has been serving the Mount Airy, MD community since 1993, offering a wide variety of flooring options, including carpeting, hardwood, laminate, ceramic tile, vinyl, and LVT at competitive prices. The business is known for its fantastic quality products and installations, supported by an experienced and knowledgeable staff who assist customers in selecting the right flooring for their homes or businesses. Many customers appreciate the local service and find the staff easy to work with, as they often have all necessary components in stock. While most reviews highlight positive experiences, there have been some concerns regarding customer service. One reviewer expressed disappointment over a miscommunication about carpet measurements, despite previous satisfaction with the company's work. Overall, United Carpet is praised for its quality and competitive pricing, with many returning for multiple projects and recommending it to others.
Not many options for flooring services in Mount Airy, so I went to the closest one to me first. Bad call… they were overpriced, not friendly, and didn't follow up with a return call as promised. Then I found United Carpet. I have gone back to them for several special order and custom needs and not only have they’ve been fairly priced but also “under promised /over delivered” every single time. They made custom runners, front door mats, circular bound rugs, installed a runner up two flights of stairs, and are now carpeting my entire second floor as a result. My only regret is that I don’t have any more rooms for them to do.
Update! He did call me and take care of this matter! Much appreciated because I love this place. Prior (previous jobs) he did a great job. Called today to let him know one carpet was a bit longer than the other instead of asking me to bring it in to discuss, he kept saying I did what you asked me to do. These carpets are side by side he cut and bound them and made me some runners. But the 2 side by side are 1 1/4 inches off- again side by side so very noticeable. Not the first time I’ve used him, but may be my last… I even offered to pay, I just wanted the one fixed. Comment was “I don't make mistakes” oh okay because we are all human! Lost customer over something...read full review
I had a good experience with United Carpet. They installed LVP on my 1st floor. I cross shopped them with Home Depot, but United Carpet were easier to deal with, had all the components in stock (end caps, stair pieces, etc) and were competitive on pricing (not to mention keeping it local). So far the planks have proven more durable than the wood floors that they are covering. A family member used United for carpeting a finished basement and were equally satisfied.