About Assured Comfort Services, LLC.
Assured Comfort Services, LLC. is a Veteran-owned company that has been serving the Southern Maryland community since 2006, with over 40 years of industry experience. They specialize in heating and air conditioning services, including repair, replacement, and installation of furnaces, HVAC systems, and ductless systems. The company also offers duct work services and preventive maintenance agreements to ensure their clients' systems are working properly year-round. Customers praise Assured Comfort Services for their top-notch service, honesty, and integrity. They are known for their professionalism, respect, and treating their clients like family. The company is committed to providing free estimates and offering discounts to active military, first responders, and senior citizens. Clients have shared their positive experiences with Assured Comfort Services, highlighting their quick response times, even during off-hours and weekends, and their straightforward, non-hard-sell approach. The company has been commended for their ability to address issues efficiently and without trying to sell unnecessary solutions. Customers have expressed their trust in Assured Comfort Services and their intention to continue using the company for their HVAC needs. However, some customers have also reported issues with the company's responsiveness and the quality of their work. They have encountered delays in addressing problems and concerns, as well as instances where the company's work did not meet their expectations. The company is encouraged to address these concerns and maintain the high level of service that has earned them a positive reputation in the community. Overall, Assured Comfort Services, LLC. is a highly regarded, Veteran-owned business that provides exceptional heating and air conditioning services to the Southern Maryland community, earning the trust and loyalty of many of its customers through their honesty, professionalism, and commitment to customer satisfaction.
11/22/24 UPDATE: Two technicians inspected the issue, reconnected the exposed duct, sealed it with mastic duct seal, and wrapped it with industry standard duct wrap. My concern with the previous work is that reused equipment should have been thoroughly inspected for functionality, as it wasn't and led to wasted time and costs. I appreciate Debbie for resolving the matter and Chris for his honest, hard work. New photos in comments. 10/27/24: Nice people. Awful customer service. They take weeks to months to return calls and to address issues they created. My "new" HVAC system was installed 11/2022. (I've been trying to get them out to my house since JULY 2024 to fix an issue). Additionally, their work is S.H.I.T. They used my original (outdated!) HVAC duct system that is patchy and full of holes and didn't replace any of the insulation or properly reinstall it at the least... resulting in a breeding ground for mold every time we have a hot and humid day, as well as my indoor vents and fireplace dripping water from heavy condensation. Now the drywall inside my garage around the system has turned to mold and they aren't returning my calls. I'm done playing phone tag. This is the work they'll sell to you and apparently take pride in, and then tell you their crap work isnt "covered" in your contract when asking them to replace it, when the initial work wasn't done properly to begin with. Do your research into these companies.
Knowledgeable, reliable, and honest company. Will continue to use Keith and his group for many years to come