About R.E. Graves Heating & Air Conditioning
R.E. Graves Heating & Air Conditioning provides reliable and prompt services. Their technicians, including Ricky and John, are knowledgeable and friendly, taking the time to explain the situation and fix the issue. They are professional, efficient, and honest, always prioritizing customer needs without trying to sell unnecessary services. Customers have praised the fantastic service, noting how Ricky and the team are prompt, courteous, and quick to fix AC units. The company offers text and email updates about appointments, ensuring a smooth scheduling experience. They quickly diagnose and resolve heating and cooling problems, earning trust and loyalty from their customers. Recently, they demonstrated their commitment by providing next-day service for AC issues during the hot summer and delivering detailed service reports that help customers understand the work done. Customers also appreciate Ricky's exceptional customer service and the thorough, personalized approach to repairs, including replacing HVAC systems when needed.
Graves heating and air is top notch. Ricky is TOP TIER! He was so efficient and on top of his work. Graves was fast and efficient, from the consultation to the installation. Graves replaced my HVAC system that was falling apart. Ricky was upfront, pleasant, knowledgeable and well versed in his craft. I definitely recommend using Graves Heating and Air!! Thank you for a job well done!
R.E Graves Heating & Air Con saves the day with next day service with an AC hiccup in the heat of the summer. Beyond pleased with the detailed service report and follow through for clear understanding. Top notch individualized service.
10/10 recommend R.E. Graves! Ricky’s exceptional customer service, timeliness, and comprehensive fix for our AC unit exceeded our expectations! He really went above and beyond to ensure we were happy with our service!