I would not recommend Marshall-March funeral home to anybody based off of our experience with Vicky. The funeral home is supposed to make the planning process for families easier. Vicky had dropped the ball at every single turn.
1. Three different dates were offered to have the service, April 21, 24, or 25th. Vicky stated that she was going to contact the cemetery to coordinate a date and follow up with us by Wednesday. Wednesday came and we had not heard from Vicky. We had to call the cemetery ourselves to coordinate a date. Then upon calling Vicky to follow-up ourselves, we were told that one of the dates we tried to go with was given away. The date she offered was given away while we waited on Vicky to do something that she never even did. That was the first strike.
2. The online obituary. The family was never asked for a picture or obituary to put on the Marshall-March website. On the website, there was a generic picture. For the family to have never had to plan a funeral before, the immediate family was unaware that that was apart of the process. We reached out to Vicky who then requested the photo and obituary. The picture was submitted via email. The night before the funeral, the obituary had still not been updated. I called Vicky about 9:40pm about this, to which she responded that she would check her email. That night, it was finally updated. The night before the service.
3. While we gathered for the final viewing the day before the service, the people did not even have a picture of our loved one to try to get the makeup right. Why? Because Vicky didn’t check her email for the photo until that night. Upsettingly, our loved one did not look like herself at all. I know that a better job could have been done because I’ve witnessed it with other loved ones, and they looked like themselves, no matter how much time passed. While at the final viewing, Vicky never once stepped foot in to greet the family and make sure everything was okay. She was there at the office while we were there. We texted her for information about the time of the car’s arrival the next day and she read the message while we were there and never responded. We had to ask someone else who worked there to confirm the time for the car.
4. The last issue was the programs. We supplied our own programs. The viewing started at 10am, service at 11am. Why on earth would the funeral home tell us that programs were not being passed out until almost 11? Why? If we are requested the programs at the viewing, why wait? Typically, the programs should be handed out at the time of viewing or as people walk in. There are some people who just come to the viewing for religious reasons or other and they also deserve a program. That on top of everything else just added to the frustration we were already feeling.
I know that not everyone at Marshall March provides bad service like this, but we could never recommend them to anyone based off of our experience.
SN: The gentleman that drove the car and transported us to and from the funeral was exceptional. He provided excellent service and was super accommodating, except for when he beat the family riding in the car inside of the repast for food lol.
I’d give 1/5 stars for Vicky’s service. I’m sorry but this is how we feel.
Vincent Russell
Sep 2024
My cousin recommended Marshall-March Funeral Home to assist with the funeral services for my mother. Every interaction that I had with Marshall-March was very caring and professional. I would definitely recommend the use of their services.
Isha Jackson
Jun 2023
I just buried my Dad on the 22 of Oct. My experience with this establishment was horrible. Very unprofessional staff. They don't know how to separate business from their personal relationships with clients. I do not know my relatives personally and apparently a family member of mine knows and uses Marshall's regularly. I was disrespected by staff for inquiring about information about my father. They also felt the need to spell my name incorrectly and had the audacity to cop an attitude when asked to correct it. I don't know what games y'all playing with my sister and Auntie but it's very unprofessional.
Sonya Snipe
Apr 2023
Great Funeral Home in Suitland and they will truly take good care of your love one's.
Francisco Ramon De La Cruz Jr.
Feb 2023
The service provided was unsatisfactory: it’s had misspelled names, inadequate to no flower arrangement service, and no concern for the family wishes in their grief. I would not recommend any service at this Funeral Home. Filing complaints does nothing to rectify or compensate the issues for they do not care about their reputation. It’s was a sad day with sadder situations of unfortunate disregard and no resolve. This was the most heartless Funeral Home I have ever been to in my life.
Delwana North
Nov 2022
I would like to thank the Staff and especially the Funeral Director, they did a Beautiful job in the Homegoing Service for my mother. God Bless You all.
Angela Williams
May 2022
I would like to thank the staff at Marshall March Funeral Home for the exceptional service provided to my family for the funeral of my mother on February 8, 2022. I was so impressed with the professionalism and kindness displayed at this difficult time. Everything was explained and there was no pressure to upsell expensive funeral products and services. I am especially grateful to Ms. V. Woods. You provided awesome customer service.
Terry Jenkins
Feb 2022
My family and I were very pleased with the services rendered at the Marshall-March funeral home in Suitland for my sister’s home going service. Ms. Janet Anderson and Mr. Darnell Wilkerson provided outstanding support and made the process stress free for the family. I would highly recommend this location for your family’s funeral service needs.
Eugene Thomas
Dec 2021
This Funeral Home is excellent. They has taken care of my Brother and my wife 2 months apart. The services for both was excellent.
Daddy's Girl of Zion HIK Royalty
Nov 2021
I just buried my Dad on the 22 of Oct. My experience with this establishment was horrible. Very unprofessional staff. They don't know how to separate business from their personal relationships with clients. I do not know my relatives personally and apparently a family member of mine knows and uses Marshall's regularly. I was disrespected by staff for inquiring about information about my father. They also felt the need to misspelle my name incorrectly and had the Or dacity to cop an attitude when asked to correct it. I don't know what games y'all playing with my sister and Auntie but it's very unprofessional.
Ashley Greene
I would not recommend Marshall-March funeral home to anybody based off of our experience with Vicky. The funeral home is supposed to make the planning process for families easier. Vicky had dropped the ball at every single turn.
1. Three different dates were offered to have the service, April 21, 24, or 25th. Vicky stated that she was going to contact the cemetery to coordinate a date and follow up with us by Wednesday. Wednesday came and we had not heard from Vicky. We had to call the cemetery ourselves to coordinate a date. Then upon calling Vicky to follow-up ourselves, we were told that one of the dates we tried to go with was given away. The date she offered was given away while we waited on Vicky to do something that she never even did. That was the first strike.
2. The online obituary. The family was never asked for a picture or obituary to put on the Marshall-March website. On the website, there was a generic picture. For the family to have never had to plan a funeral before, the immediate family was unaware that that was apart of the process. We reached out to Vicky who then requested the photo and obituary. The picture was submitted via email. The night before the funeral, the obituary had still not been updated. I called Vicky about 9:40pm about this, to which she responded that she would check her email. That night, it was finally updated. The night before the service.
3. While we gathered for the final viewing the day before the service, the people did not even have a picture of our loved one to try to get the makeup right. Why? Because Vicky didn’t check her email for the photo until that night. Upsettingly, our loved one did not look like herself at all. I know that a better job could have been done because I’ve witnessed it with other loved ones, and they looked like themselves, no matter how much time passed. While at the final viewing, Vicky never once stepped foot in to greet the family and make sure everything was okay. She was there at the office while we were there. We texted her for information about the time of the car’s arrival the next day and she read the message while we were there and never responded. We had to ask someone else who worked there to confirm the time for the car.
4. The last issue was the programs. We supplied our own programs. The viewing started at 10am, service at 11am. Why on earth would the funeral home tell us that programs were not being passed out until almost 11? Why? If we are requested the programs at the viewing, why wait? Typically, the programs should be handed out at the time of viewing or as people walk in. There are some people who just come to the viewing for religious reasons or other and they also deserve a program. That on top of everything else just added to the frustration we were already feeling.
I know that not everyone at Marshall March provides bad service like this, but we could never recommend them to anyone based off of our experience.
SN: The gentleman that drove the car and transported us to and from the funeral was exceptional. He provided excellent service and was super accommodating, except for when he beat the family riding in the car inside of the repast for food lol.
I’d give 1/5 stars for Vicky’s service. I’m sorry but this is how we feel.
Vincent Russell
My cousin recommended Marshall-March Funeral Home to assist with the funeral services for my mother. Every interaction that I had with Marshall-March was very caring and professional. I would definitely recommend the use of their services.
Isha Jackson
I just buried my Dad on the 22 of Oct. My experience with this establishment was horrible. Very unprofessional staff. They don't know how to separate business from their personal relationships with clients. I do not know my relatives personally and apparently a family member of mine knows and uses Marshall's regularly. I was disrespected by staff for inquiring about information about my father. They also felt the need to spell my name incorrectly and had the audacity to cop an attitude when asked to correct it. I don't know what games y'all playing with my sister and Auntie but it's very unprofessional.
Sonya Snipe
Great Funeral Home in Suitland and they will truly take good care of your love one's.
Francisco Ramon De La Cruz Jr.
The service provided was unsatisfactory: it’s had misspelled names, inadequate to no flower arrangement service, and no concern for the family wishes in their grief. I would not recommend any service at this Funeral Home. Filing complaints does nothing to rectify or compensate the issues for they do not care about their reputation. It’s was a sad day with sadder situations of unfortunate disregard and no resolve. This was the most heartless Funeral Home I have ever been to in my life.
Delwana North
I would like to thank the Staff and especially the Funeral Director, they did a Beautiful job in the Homegoing Service for my mother. God Bless You all.
Angela Williams
I would like to thank the staff at Marshall March Funeral Home for the exceptional service provided to my family for the funeral of my mother on February 8, 2022. I was so impressed with the professionalism and kindness displayed at this difficult time. Everything was explained and there was no pressure to upsell expensive funeral products and services. I am especially grateful to Ms. V. Woods. You provided awesome customer service.
Terry Jenkins
My family and I were very pleased with the services rendered at the Marshall-March funeral home in Suitland for my sister’s home going service. Ms. Janet Anderson and Mr. Darnell Wilkerson provided outstanding support and made the process stress free for the family. I would highly recommend this location for your family’s funeral service needs.
Eugene Thomas
This Funeral Home is excellent. They has taken care of my Brother and my wife 2 months apart. The services for both was excellent.
Daddy's Girl of Zion HIK Royalty
I just buried my Dad on the 22 of Oct. My experience with this establishment was horrible. Very unprofessional staff. They don't know how to separate business from their personal relationships with clients. I do not know my relatives personally and apparently a family member of mine knows and uses Marshall's regularly. I was disrespected by staff for inquiring about information about my father. They also felt the need to misspelle my name incorrectly and had the Or dacity to cop an attitude when asked to correct it. I don't know what games y'all playing with my sister and Auntie but it's very unprofessional.