About SMO Energy
Reviews for SMO Energy
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SMO Energy, a company with a long history of over 45 years, has consistently provided good overall service to its customers. The business is known for its efficiency and professionalism, with customers appreciating the prompt and effective resolution of any issues they may have. One customer, Jennifer Falcone, had an outstanding experience with the company, as the staff member she spoke with, Jennifer Falcone, went above and beyond to address her questions and needs. The customer was particularly impressed with the informative video provided regarding the cleaning of their mini-split unit, which they had not received when the unit was initially installed. Another customer, Malissa Jameson, also had a positive interaction with a friendly and informative staff member who helped them with all their questions and needs. The customer emphasized that good customer service and niceness go a long way. Overall, SMO Energy has maintained a strong reputation among its long-term customers, who have been satisfied with the company's service agreements, budget programs, and prompt attention to any issues that arise. The company's commitment to customer satisfaction is evident in the positive feedback received from its clientele.
I would give SMO 0 stars if possible. They charge way more than any other local company for heating oil. I called three other companies who said their rate was around $3, meanwhile I was charged nearly $5 for SMO. They offered no incentive to keep a long-term customer, instead took just about 30 minutes to cancel my account and I still had to call back to get proper documentation showing my account was actually cancelled. I highly recommend you do research and find a better company near you who deserves your business and treats their customers with respect.
⭐️ (If I could give zero stars, I would.)
This was one of the worst customer service experiences I’ve ever had. I was told I didn’t have authorization to handle billing or delivery and that an account was required, even though service had previously been established at this address. I was told the account was closed and might be under a prior homeowner or rental company.
The representative talked over me constantly, raised her voice, and ultimately hung up on me. Completely unprofessional and unacceptable.
I was also told they were booked out until January 6, meaning someone else connected to the property would have to call.
When I...read full review
If there were zero stars, that’s what I’d give them. Twice they have charged me over $600 that I didn’t ask for. In order to start discussions about a possible propane delivery I needed to establish an account and give them my credit card info. After hearing their costs, I told them I was going to research other options. So SMO charged me over $600 without permission. Their present rate is over $6 per gallon. The average rate in MD is in the $2 range. SMO said that their rate is higher because they have no hidden fees. But they couldn’t tell me why their rate is over $6. They said “delivery is expensive.” SMO never sent me an invoice for the bill, likely because...read full review