Sears Appliance Repair

Dec 2022

Our 7-year old dryer had recently started making a squealing noise. Typically this was intermittent and occurred after several loads on the same day, but was becoming more frequent. So we had a tech come out to give the machine a look.It was towards the end of day on a Friday, which not an ideal time. The tech checked all the moving parts, ran it for a few minutes, and otherwise just cleaned out the lint that had accumulated over the years that we couldn't reach without removing panels. After applying some lubrication to the moving parts, he determined everything was in working order.After he left and we went to run the first load, the noise was immediate and more pronounced.So...read full review

Aug 2022

It took 4 visits by 3 different technicians over 3 weeks to fix the problem. 5 different parts were replaced. We had to use a local laundry mat for that 3 weeks. At the end of the 3 weeks the technicians 'gave up' and we demanded a new washing machine. Then out of the blue we receive in the mail a 6th part and it worked. Apparently there is a TRAINING issue either with the trainer or the trainee. The new parts were labeled with "600 Series", but the one part that finally worked was labeled with "600s Series" (with the "s" suffix). Now I have to ship back all of the other parts. What a mess. At least the machine now works.Service: Washer/dryer repair

Jun 2022

John was very knowledgeable and diagnosed the technical issue within 15 minutes. He cleaned the entire interior of the machine, replaced the broken part and explained how to avoid particular system failures in the future. DEFINITELY a 5-Star experience!Service: Dryer repair