Sears Appliance Repair has been providing appliance repair services since 1956, earning over 850,000 5-star reviews nationwide. They offer quick same-day or next-day appointments for a variety of appliances, including washers, dryers, refrigerators, and more, regardless of the brand. Customers appreciate the excellent communication and customer service from technicians, who are known for being kind and efficient. However, there have been some issues with minor details, such as improper reassembly after repairs. Overall, Sears Appliance Repair is committed to diagnosing and fixing appliance issues with a 90-day satisfaction guarantee.
Customers have praised the technicians for their professionalism and expertise. One customer mentioned that the technician, John, did an excellent job servicing their washer, dryer, and gas stove, and was very polite and respectful. Another customer appreciated the technician's thorough explanation of the situation when he was unable to fix the issue due to unavailable parts for a discontinued refrigerator. The company's communication, such as the ability to track the technician's arrival, has also been highlighted as a positive aspect.
Mr. Tarriq is very professional and knowledgeable. He completed a thorough assessment of the AC system - I was impressed. He identified the problem and provided a detailed explanation of the issue. I greatly appreciate the service he provided; and hope that he will be my service technician in the future, if needed.
After several months of disappointment I finally found someone who took the time to care. I kept scheduling appointments & they keep on being canceled but not by me. After many hours of on the phone pleading for I got an appointment & it was Dontae. He is vert through he cared. He found the problem because he cared. so willing to help. He found the problem, explained it to me & ordered parts. Ge has to be an asset to Sears.whe the parts come I only want Dontea to repair. THANK YOU DONTAE FOR CARING
Ali was great, very knowledgeable, communicated well and explained everything he was doing and the results in a way that was easy to understand. Ali was polite, well spoken and very personable. If I could give him than 5 stars I would.
My washer was not repairable but the service received from Ali was top notch.
7900 Ritchie Highway, Glen Burnie, MD 21061
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