JCPenney Portraits has received mixed reviews from customers. Many have reported long wait times for their scheduled appointments, with some waiting nearly two hours and experiencing rude staff. However, there are positive aspects as well. Customers praised the friendly and helpful staff, especially during busy holiday seasons. Several reviewers highlighted the skills of specific photographers, like Emma and Kane, who made sessions enjoyable and engaging, particularly with young children. Despite some concerns about the quality of photography and the professionalism of staff, many customers left satisfied with their final photos and expressed a willingness to return for future sessions. Overall, while there are areas for improvement in scheduling and staffing, the friendly atmosphere and talented photographers help create memorable experiences for families.
We've used this location for my daughter's yearly pictures for almost a decade. The staff and photographers have always been kind and professional. Since photographer skills can vary, I highly recommend Kiera H. for your session. She kept the session fun and engaging, and the photos she took turned out so well! We will schedule with her again!
I’ve been here twice (maternity and newborn shoot) and had great experiences both times! Kiera was the only one there for my newborn shoot and she was amazing! My baby woke up as soon as we arrived but Kiera was super understanding and patient, she gave me time to feed my baby and try to get her to go back to sleep without making me feel rushed or that I was inconveniencing her (it ran into her lunch). She was very sweet and had the best customer service. Both times, there happened to be nobody after me and the photographers were very cool about not rushing to end and caring to get great shots.
waited almost 2 hours for my scheduled appointment. was told “no more than 15 minutes” four times. was told to walk around and come back. we did, we still waited another 35 minutes. staff was short and rude about it and claimed they’re just backed up. more like over booked. go somewhere else.
updated it to 3 stars cause the photographer was absolutely awesome with kids and they are allowing us to come back to select our photos since we had to wait 2 hours. (my husband had work, so if they didn’t let us come back the whole thing would’ve been pointless).
7900 Ritchie Hwy, Glen Burnie, MD 21061
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