I’ve been going to Zips - Gaithersburg for several years. They provide quality services at fair prices. Primary, I use their dry cleaning services. I’ve never experienced any problems. If a garment is too delicate to handle, they have informed me that they prefer not to risk it on their equipment and offer to send to a partner store that has different equipment which can handle the job. I’ve done this a few times with my wife’s garments without any issues. I’ve had suits and sport coats altered there with great satisfaction also.
I’ve used Zips also for having Boy Scouts and Girl Scouts patches sewn on accessory garments. They do a great... read full review
February 2025
Katerin, is always pleasant & greets everyone with a smile & warmth! I truly appreciate the staff at this location including the alteration staff - this location gets all the stars!
February 2024
I just wanted to update my review. The week I wrote my original review (below -), Gina Anderson, one of the owners at Zips, called me to share that she had already been in conversation with their 3rd party company (Mid Atlantic Leather Cleaners) who they send Uggs to for cleaning. She updated me that she had talked to the owner, and they would be issuing me a new replacement pair or reimbursing me. I ended up receiving a check from the 3rd party cleaners to cover the cost of replacing my boots. I am thankful to Gina for handling the issue appropriately and fairly! I also updated my ratings from 1 to 4 stars.I am infuriated and utterly disappointed by my experience with... read full review
I’ve been going to Zips - Gaithersburg for several years. They provide quality services at fair prices. Primary, I use their dry cleaning services. I’ve never experienced any problems. If a garment is too delicate to handle, they have informed me that they prefer not to risk it on their equipment and offer to send to a partner store that has different equipment which can handle the job. I’ve done this a few times with my wife’s garments without any issues. I’ve had suits and sport coats altered there with great satisfaction also.
I’ve used Zips also for having Boy Scouts and Girl Scouts patches sewn on accessory garments. They do a great... read full review
Katerin, is always pleasant & greets everyone with a smile & warmth! I truly appreciate the staff at this location including the alteration staff - this location gets all the stars!
I just wanted to update my review. The week I wrote my original review (below -), Gina Anderson, one of the owners at Zips, called me to share that she had already been in conversation with their 3rd party company (Mid Atlantic Leather Cleaners) who they send Uggs to for cleaning. She updated me that she had talked to the owner, and they would be issuing me a new replacement pair or reimbursing me. I ended up receiving a check from the 3rd party cleaners to cover the cost of replacing my boots. I am thankful to Gina for handling the issue appropriately and fairly! I also updated my ratings from 1 to 4 stars.I am infuriated and utterly disappointed by my experience with... read full review