About ZIPS Cleaners
ZIPS Cleaners has received mixed reviews from its customers. One customer had a frustrating experience with their Ugg boots, which were damaged during cleaning. Despite the initial disappointment, the owner reached out and worked with a third-party company to resolve the issue, eventually issuing a reimbursement for the damaged boots. However, the customer noted a lack of communication and accountability from the staff during the process, leading to a complaint being filed with consumer protection agencies. In contrast, other customers have had positive experiences at ZIPS Cleaners. Many appreciate the reasonable pricing for services like cleaning queen spreads and curtains. They find the location convenient and commend the quick turnaround, with some items ready for pickup the next day. The presence of an on-site tailor has also been highlighted as a benefit. Overall, while some customers report issues with accountability and communication, others enjoy the service and efficiency offered by ZIPS Cleaners.
I’ve been going to Zips - Gaithersburg for several years. They provide quality services at fair prices. Primary, I use their dry cleaning services. I’ve never experienced any problems. If a garment is too delicate to handle, they have informed me that they prefer not to risk it on their equipment and offer to send to a partner store that has different equipment which can handle the job. I’ve done this a few times with my wife’s garments without any issues. I’ve had suits and sport coats altered there with great satisfaction also.
I’ve used Zips also for having Boy Scouts and Girl Scouts patches sewn on accessory garments. They do a great job; however,...read full review
Katerin, is always pleasant & greets everyone with a smile & warmth! I truly appreciate the staff at this location including the alteration staff - this location gets all the stars!
I just wanted to update my review. The week I wrote my original review (below -), Gina Anderson, one of the owners at Zips, called me to share that she had already been in conversation with their 3rd party company (Mid Atlantic Leather Cleaners) who they send Uggs to for cleaning. She updated me that she had talked to the owner, and they would be issuing me a new replacement pair or reimbursing me. I ended up receiving a check from the 3rd party cleaners to cover the cost of replacing my boots. I am thankful to Gina for handling the issue appropriately and fairly! I also updated my ratings from 1 to 4 stars.I am infuriated and utterly disappointed by my experience with...read full review