About Minute Key
Reviews for Minute Key
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Monday: 6AM - 10PM
Tuesday: 6AM - 10PM
Wednesday: 6AM - 10PM
Thursday: 6AM - 10PM
Friday: 6AM - 10PM
Saturday: 6AM - 10PM
Sunday: 7AM - 8PM
Minute Key is a leading provider of key services, recognized for its quality locksmith and key copying solutions. Customers can rely on Minute Key for emergency locksmith services or to schedule appointments for lock repairs, installations, and fixes. The business operates self-serve kiosks located within Home Depot in Gaithersburg, allowing for affordable and accurate key duplication for homes, businesses, and cars. Reviews highlight the exceptional customer service provided by the staff at Home Depot, particularly praising associates for their friendliness and attentiveness. Customers noted that the store is clean and well-organized, making it a preferred choice for home improvement needs. The associates are described as warm and helpful, with one customer specifically mentioning their patience and professionalism while resolving payment issues. In addition to friendly service, the locksmith services are recognized for their punctuality and efficiency. Free estimates are offered, and customers appreciate the honest recommendations regarding lock repairs without pressure to purchase unnecessary services. Minute Key's commitment to customer satisfaction is evident, as they strive to provide reliable and effective solutions for all key and lock needs.
I was helped and checked out on two separate visits by several wonderful associates named Ana, Jose, Evelyn, Mike(manager) and Vishal. These folks were AWESOME! The associates were warm and friendly and did everything they could to ensure I got what I needed. Mike came in to assist with an issue at checkout and to help try to locate an item that showed in-stock. He was a total PRO and offered intelligent conversation while we scoured the store for a tool kit I wanted. Overall, the store was clean and well organized. It seems like this Home Depot is a step above the neighboring ones, so I'd suggest a visit if you are in need of home improvement. I would also seek out one of these very kind people to assist you during your visit. I'm close to Aspen Hill and Bethesda, but this store seems to be worth the additional travel time.
They were punctual, professional and efficient. They gave a free estimate over the phone. Our locks were rusted due to the weather and they recommended it had a few years left of life. I liked that they didn't try to sell me more than what I needed. They even engraved on the key to service identify them.
I'd like to provide this feedback for the customer service of Home Depot in Gaithersburg, specifically to Ana who was professionally amazing to help me with tue issue I had. Although I had a temper because of technical issues with my payment, she was patient and trying her best to help me out for over an hour, calling to tech support and main customer service line. One comment for management thou, please consider having online price match in store, I picked up my items in shopping cart in store, went to cashier, and since they don't do price match, I was asked to but it online, and wait for the confirmation and then take out the items that are already in my shopping cart. Just waste of time on customer side.