First Response Heating & Cooling

First Response Heating & Cooling is a well-regarded HVAC contractor serving Harford County and nearby areas for over 30 years. Customers appreciate their timely and professional service, noting that technicians are friendly, knowledgeable, and skilled. Recently, clients have expressed gratitude for the quick response times, especially after urgent requests, highlighting instances where technicians like Michael Baynes and Rob S have provided exceptional service. The company enhances the customer experience by sending a photo of the technician in advance, allowing for better communication. Many clients have been satisfied with their maintenance services and have chosen to participate in the ongoing maintenance program, which has proven to be a great decision. Customers have reported a terrific experience, mentioning how technicians work diligently to ensure systems are up and running effectively. However, there are occasional minor issues, such as forgetting to bring a filter during a visit, but customers are willing to overlook these due to the overall quality of service. Some feedback mentions that scheduling for seasonal maintenance could be improved, as reminders for appointments have not been as effective as in the past. Overall, First Response Heating & Cooling is committed to customer satisfaction and comfort, offering a range of services including AC repairs, heating installations, and HVAC maintenance.