P R Family Medicine is praised for its amazing staff and exceptional patient care. The providers, especially Dr. Zaft, are known for their excellent bedside manner and attentive service, making visits stress-free and comfortable. Patients leave feeling positive and well attended to, even after unpleasant procedures. However, some concerns have been noted regarding the front desk's phone communication, which could improve. Overall, the practice comes highly recommended for its compassionate and effective medical care.
We were not impressed and have left for a different practice. One appt with Dr. Papoi was very good, but the rest of our appts were with one of the PAs who was nice enough, but we didn't feel we were getting the best care. We had to explain things we thought she should know and did not feel we had proactive care. Front desk experience was very mixed. I also cannot believe that in 2026 there is no way to communicate by email electronically. They had to mail things to us or we had to stop in to pick up paperwork.
Dec 2024
4.0★★★★☆
I have been a patient for over 30 years. I’ve been seeing Dr.Zaft for over 15 years. Without a doubt he is a very kind and caring man. He listens to you and takes his time discussing anything about your health you want.? Thank you Dr. Zaft for being such a great doctor.?
Nov 2024
4.0★★★★☆
I've been going to PR Family Medicine for the last 10 years. I started off with Mr. Rochester and after he left, I've been with Dr. Papoi. My experience with Dr. Papoi has been great. We're pretty close in age and he knows exactly what I'm going through at any given time. He always listens to me and is always caring and wanting to get me well. I've had only 1 time when I needed to see him on the same day (just yesterday) and I was able to get an appointment that day. Anytime he's prescribed something for me, it has worked and worked wonderfully. He has a very pleasant demeanor and sincerely cares about his patients. My experience with the staff/front desk has also been equally pleasant. Whenever I'd call, whether it's for making an appointment or whether I needed a certain record document sent to me, or when asking for a prescription refill, they always provided me service with a smile, always pleasant and friendly on the phone, despite how busy they are. The only reason I'm giving them 4-stars and not 5-stars is due to the wait times. This is something that I, too, can attest to. There's usually a 30-45 min wait AFTER you've been called from the main waiting room into the smaller room where you're going to be seen, having arrived 15 mins prior to the appointment time, as is their policy, so add 15 mins to the 30-45 mins, and you'll have been waiting an hour total sometimes. Sitting in the actual examination room for more than 30 mins seems like an eternity, and there have been multiple visits that ended up being this way, so I'm kind of used to it now. I know that I'm going to have to wait. All in all, I've always had a good experience at PR Family Medicine and I would definitely recommend them to anyone.
