About JB Appliance Service, LLC
JB Appliance Service, LLC provides in-home repair services for major household appliances. They are authorized service providers for several brands, including Bosch, Thermador, Viking, Lynx, Marvel, GE, and Samsung. The company is known for its prompt and efficient service, with technicians arriving on time and providing clear estimates that cover both labor and parts. Customers often praise the friendly and helpful customer service representatives, noting how easy it is to schedule appointments and track repair progress through the company's convenient system. This system allows customers to monitor the technician's location and receive real-time updates. The company also demonstrates extra care by assisting with insurance claim forms, showing their dedication to customer satisfaction. Technicians like Luis are recognized for their professionalism, knowledge, and courteous attitude, often diagnosing and fixing appliances quickly, which leaves customers very satisfied.
Luis was great and diagnosed dishwasher problem immediately. Very professional and appreciated his expertise. Shared helpful tips to maintain it too. Will call them again in the future!
The company needed to come out a second time. As usual, Ruiz, the technician was efficient and able to diagnose the problem which was quite esoteric (a relay board). Unfortunately, they had no sources to obtain the part but suggested solutions that may well work.
I had a Bosch dishwasher problem over a weekend. Sent and email on Sunday about getting service and received a call back the next day and a tech out by Tuesday. The diagnosed and fixed the problem in one visit and had the necessary parts on hand. Fantastic.