About Griffith Energy Services, Inc.
Griffith Energy Services, Inc. has been a reliable provider of home heating fuel delivery, furnace and air conditioning repair, maintenance, and installation, as well as commercial fuels, motor fuel, and fleet fueling throughout the Mid-Atlantic region for over a century. With 12 convenient locations in Maryland, Delaware, Northern Virginia, Washington DC, and the Eastern Panhandle of West Virginia, the company offers automatic fuel delivery and quick response when furnaces or air conditioners break down. Customers can count on Griffith Energy Services in any emergency, 24/7, as they are known for being "Doggone Dependable." The company has received mixed reviews, with some customers expressing frustration with the remote monitoring system not working and the company not answering phone calls, leading to customers running out of fuel. However, other customers have praised the company's excellent service, particularly highlighting the expertise and diligence of their technicians, such as Dale May and Bill Moore, who have been able to quickly resolve issues and provide top-notch service.
We have been customers since Griffith bought out our local provider several years ago. Since then, prices have gone up every year, by shocking amounts, while options for paying off their excessive bills are limited--unless you can first get to a zero balance. It's all about the money with this company; longtime customer loyalty and a history of paying off your past balances doesn't matter. Be prepared to pay $500 for an annual service plan and to absorb bills that could range anywhere from $400 to over $1,000, month to month, for the same house running at the same set temperature.
I am an automated delivery customer, but your service has failed to alert you that my propane tank was running low. Over the past two weeks, I have contacted your company multiple times to request a propane refill. Each time, I was assured someone would be out within the hour. However, no one ever arrived. This was not a one time occurrence as this has been going on for years.Every time we get low, we call and we are giving the runaround by your staff.
Thank god we swithed to gas! They cannot keep your oil tank filled and the customer service is incredibly rude. Please go anywhere else - they don’t hold true to the $50 rebate when you run out of oil and when you ask to cancel your account he will continue to charge you. I have had to call every month for the last 6 months.