Jeremiah and Jackie very helpful. Both adjusted glasses I had purchased elsewhere, that were constantly slipping down. Bought glasses elsewhere, two pair that I ended up not really liking, one progressive and one single vision, for 745.00 Brought prescription here, and got pair of single vision lenses, that I like much better, for only 74. I subtracted one star because the only form they had for me to fill out, for in office review, was in Spanish. I speak Spanish, but
April 2020
Went into customer service to pay a walmart/sam bill one work came in with a family she knew holding up other customers to be served. The cashier called that customer but kept talking with person she knew and not doing her job. Worker that was waiting on customer was excellent
April 2019
There is one single person at this location that knows anything.Every time I call I am put on hold AT LEAST 10 times while people run around collecting answers to very basic questions. I have never placed an order for contacts via phone in under 20 minutes. It’s absurd.There is usually only one person working the floor. I waited 15 minutes to pick up contacts. I saw people in the back, no one came out to lend a hand or to keep customers moving.Hire more staff, train them well, lend a hand, improve customer service.
****Be aware they don't do eye exams****
Jeremiah and Jackie very helpful. Both adjusted glasses I had purchased elsewhere, that were constantly slipping down. Bought glasses elsewhere, two pair that I ended up not really liking, one progressive and one single vision, for 745.00 Brought prescription here, and got pair of single vision lenses, that I like much better, for only 74. I subtracted one star because the only form they had for me to fill out, for in office review, was in Spanish. I speak Spanish, but
Went into customer service to pay a walmart/sam bill one work came in with a family she knew holding up other customers to be served. The cashier called that customer but kept talking with person she knew and not doing her job. Worker that was waiting on customer was excellent
There is one single person at this location that knows anything.Every time I call I am put on hold AT LEAST 10 times while people run around collecting answers to very basic questions. I have never placed an order for contacts via phone in under 20 minutes. It’s absurd.There is usually only one person working the floor. I waited 15 minutes to pick up contacts. I saw people in the back, no one came out to lend a hand or to keep customers moving.Hire more staff, train them well, lend a hand, improve customer service.