Curbside pickup is TERRIBLE. All the curbside spots are parked in by customers shopping inside the store. When you finally fight to get a curbside spot to pickup your order is always at LEAST an hour late. EVERY TIME. My most recent order was for 5-6 so presumably it should have been ready at 5PM. Here's the email I got at nearly 7:45PM saying my order was ready. Email screenshot attached. The curbside attendant said 5 minutes more. I waited over an hour more before I left. The other option is to pay for delivery which has a base cost of $12 and a suggested tip (in my case) of $40. Are you joking? This club is garbage. They said in a previous review that they would work on this exact issue and clearly nothing has changed and I expect it won't ever. This was never an issue at my old club. I've cancelled my membership and had it refunded. Just go to Costco. It's not too far away. You'll spend more in gas idling at Sam's Club than you will traveling somewhere else.
Josseline A.
Oct 2023
Do not come here for curbside pick up!!! You might as well get out get what you need and come back to your car. It shouldn't take as long as it's taking for me to pick up toilet paper. Also ppl please read the sign! If it says curbside pickup reserved please park somewhere else. I cannot tell the you amount of times I've showed up just for cars to be parked there and not have spaces for those of us that are doing curbside! Seriously don't waste your time coming and packing it up you're just gonna be wasting your time and waiting an eternity to get your items.
Sharawn A.
Aug 2023
The lines were extremely long like any other day in Sams club so if you can use the Scan & Go checkout in the app but what made this trip bad was the concession stand register was down and you had to go to lane 1 to purchase your food items and of course I was super hungry the line was way down the aisle so I had to eat somewhere else
N K.
Jul 2023
Quite possibly the most terrible Sam's location I've been to. An associate here was unprofessional and lacked customer service skills entirely. This associate was rude and swearing at my spouse. Granted it was our mistake, we had unknowingly got an item from a box that was wholesale. My spouse actually said, sorry I am the one who took it from that box. And proceeded to apologize again and put it back. There is a way to tell your customers that what they might have done isn't correct, and it's possible to say this in a professional and tactful way. We would have no issues being corrected in a professional manner. In fact, this inept associate took it upon himself to swear, call us ignorant and tell us we lack common sense. This location severely lacks in proper training, and it shows. It is not okay to talk to anyone as if they are trash. It speaks volumes to your character to speak to someone with respect, while being firm, if there is a mistake that needs to be corrected. So, so, so appalled. After the fact, I called this location to speak to a manager. I explained the situation and she, kindly, reassured me that this will be addressed and training will be provided.
Tiffany G.
Jul 2023
I'm not so piss off with sam club today is my daughter and when I said they mess her cake up the wrong icing and incomplete decoration not I order for also not included uncook chicken I bought from them I usually put back in oven for warm up but not to cook it for hours and how they selling meat that is bad and spoiled and color change meat as well at this point I so it
Linda C.
Jun 2023
I love the convenience of scan and go in the store but delivery is always an issue and I end up being tossed between corporate and the store to get refunded for incorrect charges. Just had 4 chats to resolve a $24 (double) delivery charge. I was offered a gift card because they couldn't refund my card. In other words, the gift card forces me to shop with them again. I'm due to renew in 2 weeks. I'll be dropping them for sure.
Tracey S.
Jun 2023
We primarily use our Sam's Club membership for gas. The prices are great but the gas station can be very very crowded at times, you have to learn when to go to avoid those crowds! The scan an go feature is a real timesaver when you are at the pump. No need to swipe membership card and payment card when you use scan and go! Also love using Scan and Go when shopping inside the club, anything to avoid those long, long lines! Giving 5 stars for the convenience of scan and go in the club and at the pump.
Anthony S.
Apr 2023
Why are they sooooo slow in here? Curbside order take 2 days to pick up. Online order takes forever. I mean I shop with the scan and go app so I get in and out pretty easily but when I'm doing my Spark Delivery and picking up orders for people, it takes forever.
D F.
Mar 2023
I have a complaint that I need to share with someone :-) Overall the store is showing improvement from what it use to be. My complaint is based on a product that they carry. I love the flavored butters that they sell at Sam's, however the containers are half full. $6.97 for half a tub of butter. I called this highway robbery!!!
Ikeia P.
Mar 2023
Member Services may place you on hold for 30 minutes, and the curbside pick up isn't a great experience. For my 6-7p pick up time, I wasn't prompted to check in. I called Membership services for clarity, then placed on hold again.
Patrick M.
Curbside pickup is TERRIBLE. All the curbside spots are parked in by customers shopping inside the store. When you finally fight to get a curbside spot to pickup your order is always at LEAST an hour late. EVERY TIME. My most recent order was for 5-6 so presumably it should have been ready at 5PM. Here's the email I got at nearly 7:45PM saying my order was ready. Email screenshot attached. The curbside attendant said 5 minutes more. I waited over an hour more before I left. The other option is to pay for delivery which has a base cost of $12 and a suggested tip (in my case) of $40. Are you joking? This club is garbage. They said in a previous review that they would work on this exact issue and clearly nothing has changed and I expect it won't ever. This was never an issue at my old club. I've cancelled my membership and had it refunded. Just go to Costco. It's not too far away. You'll spend more in gas idling at Sam's Club than you will traveling somewhere else.
Josseline A.
Do not come here for curbside pick up!!! You might as well get out get what you need and come back to your car. It shouldn't take as long as it's taking for me to pick up toilet paper. Also ppl please read the sign! If it says curbside pickup reserved please park somewhere else. I cannot tell the you amount of times I've showed up just for cars to be parked there and not have spaces for those of us that are doing curbside! Seriously don't waste your time coming and packing it up you're just gonna be wasting your time and waiting an eternity to get your items.
Sharawn A.
The lines were extremely long like any other day in Sams club so if you can use the Scan & Go checkout in the app but what made this trip bad was the concession stand register was down and you had to go to lane 1 to purchase your food items and of course I was super hungry the line was way down the aisle so I had to eat somewhere else
N K.
Quite possibly the most terrible Sam's location I've been to. An associate here was unprofessional and lacked customer service skills entirely. This associate was rude and swearing at my spouse. Granted it was our mistake, we had unknowingly got an item from a box that was wholesale. My spouse actually said, sorry I am the one who took it from that box. And proceeded to apologize again and put it back. There is a way to tell your customers that what they might have done isn't correct, and it's possible to say this in a professional and tactful way. We would have no issues being corrected in a professional manner. In fact, this inept associate took it upon himself to swear, call us ignorant and tell us we lack common sense. This location severely lacks in proper training, and it shows. It is not okay to talk to anyone as if they are trash. It speaks volumes to your character to speak to someone with respect, while being firm, if there is a mistake that needs to be corrected. So, so, so appalled. After the fact, I called this location to speak to a manager. I explained the situation and she, kindly, reassured me that this will be addressed and training will be provided.
Tiffany G.
I'm not so piss off with sam club today is my daughter and when I said they mess her cake up the wrong icing and incomplete decoration not I order for also not included uncook chicken I bought from them I usually put back in oven for warm up but not to cook it for hours and how they selling meat that is bad and spoiled and color change meat as well at this point I so it
Linda C.
I love the convenience of scan and go in the store but delivery is always an issue and I end up being tossed between corporate and the store to get refunded for incorrect charges. Just had 4 chats to resolve a $24 (double) delivery charge. I was offered a gift card because they couldn't refund my card. In other words, the gift card forces me to shop with them again. I'm due to renew in 2 weeks. I'll be dropping them for sure.
Tracey S.
We primarily use our Sam's Club membership for gas. The prices are great but the gas station can be very very crowded at times, you have to learn when to go to avoid those crowds! The scan an go feature is a real timesaver when you are at the pump. No need to swipe membership card and payment card when you use scan and go! Also love using Scan and Go when shopping inside the club, anything to avoid those long, long lines! Giving 5 stars for the convenience of scan and go in the club and at the pump.
Anthony S.
Why are they sooooo slow in here? Curbside order take 2 days to pick up. Online order takes forever. I mean I shop with the scan and go app so I get in and out pretty easily but when I'm doing my Spark Delivery and picking up orders for people, it takes forever.
D F.
I have a complaint that I need to share with someone :-) Overall the store is showing improvement from what it use to be. My complaint is based on a product that they carry. I love the flavored butters that they sell at Sam's, however the containers are half full. $6.97 for half a tub of butter. I called this highway robbery!!!
Ikeia P.
Member Services may place you on hold for 30 minutes, and the curbside pick up isn't a great experience. For my 6-7p pick up time, I wasn't prompted to check in. I called Membership services for clarity, then placed on hold again.