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Hand & Stone Massage and Facial Spa
15904 Crain Hwy Ste F, Brandywine
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I’ve reached out at least four times over the past two months regarding my membership. While they initially put it on hold for three months, they later failed to restore it and I lost all of my points. The last time I called, I was told management was overwhelmed and that I should keep following up during the manager’s availability—even though the manager doesn’t work a standard 9–5. Having to repeatedly chase someone after leaving multiple messages with no call back is extremely unprofessional. On top of that, this location rarely had strong massage therapists, and due to the lack of communication and accountability, I won’t be doing business here again.
I enjoyed my facial with Renata. My first time there. She made my face feel wonderful and full of life again. It was so so smooth when she finished and a nice glow. I enjoyed talking to her during my session. I had a nice relaxing experience AND DEFINITELY WILL BE BACK. I already booked my appointment.
Thank you Renata
Wherever I travel, I am sure to get a massage and my experience at the spas in Aruba, Korea and Miami, is in competition with Devinne at Hand and Stone Massage Facial Spa,
Excellent customer service experience from the front desk and excellent and professional customer service experience from my Massage Therapist, Devinne.